Data Technician Apprentice

JR United Kingdom; Birmingham; Hybrid; GBP 18,000 - 22,000; Full time

Job summary

JR United Kingdom is offering a Data Technician Apprentice role based in Birmingham. This role allows you to kickstart your career in sales and data through a structured apprenticeship, featuring hands-on experience in customer service, along with support from experienced colleagues. You'll learn vital skills such as data analysis, CRM management, and professional communication while contributing to real projects and initiatives.

Benefits

Laptop & phone provided

Cycle to Work Scheme

Employee Assistance Programme

Staff discounts & free parking

Ongoing training & coaching

Qualifications

• No prior experience needed.
• Interest in sales, data, and tech.
• Friendly, confident communicator.

Responsibilities

• Process and key customer sales orders accurately.
• Handle incoming queries by phone and email.
• Provide cover during holiday periods.
• Conduct customer research and share insights.

Skills

Customer Service

Data Handling

Communication

Time Management

Relationship-Building

IT Skills

Job description

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Location: Letchworth – office-based with a hybrid option after probation

Why this role is for you

Kickstart your career in sales, data and customer service! As our Data Technician Apprentice, you’ll receive a structured apprenticeship programme with dedicated coaching and mentorship. You’ll work alongside experienced Sales and Customer Service colleagues on real projects, building the skills you need to grow into an Account Manager role—and beyond.

What you’ll be doing

Customer Service

• Process and key customer sales orders accurately
• Handle incoming queries by phone and email, resolving issues at first contact where possible
• Provide cover during holiday periods or busy spikes
• Update our internal systems with customer feedback or requirements
• Analyse customer product ranges, spot gaps and recommend improvements
• Populate data templates and upload product listings
• Conduct initial customer research and share insights with your Account Manager
• Distribute marketing collateral to customers and partners
• Run and format sales reports from our ERP system
• Audit customer sites for product merchandising and update copy/imagery
• Join screening or information-gathering calls with customers

Extra Projects & Coaching

• Tackle ad-hoc tasks across other teams (training provided!)
• Work with your dedicated coach to set goals and track progress
• Contribute to our sustainability and compliance initiatives

What you’ll learn on your apprenticeship

• Data handling & analysis: turn raw data into actionable insights
• CRM & ERP systems: manage orders, pricing and reporting
• Sales & marketing fundamentals: from gap analysis to collateral delivery
• Professional skills: communication, time management and relationship-building
• Coaching support: regular one-to-one guidance from your mentor

About you

• No prior experience needed—just an interest in sales, data and tech
• Friendly, confident communicator (verbal and written)
• Highly organised with a great eye for detail
• Self-motivated, enthusiastic and eager to learn
• Strong IT skills (you’ll pick up our systems in no time!)

Our values—who we are at heart

• Customer First: Their success is our success
• Integrity: Be bold, be honest, do what’s right
• Care: It’s who we are, not just what we do
• Collaboration: We win together
• Investment: We grow so everything around us does too

Benefits that make you want to join

• Laptop & phone provided
• Cycle to Work Scheme
• Employee Assistance Programme (therapy, legal & medical support)
• Staff discounts & free parking
• Ongoing training & coaching throughout your apprenticeship

How to apply

Simply apply via the platform. Our streamlined process is:

• Online assessment (35 mins; complete within 5 days)
• Video recording
• Phone screening
• In-person interview day

We welcome applicants from all backgrounds—apply now and launch your career with Safety First Aid Group!