Data Subject Request Administrator

Markerstudy Group; Manchester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading UK insurance company is seeking a Data Subject Request Administrator in Manchester. This role involves managing data requests in compliance with GDPR, ensuring excellent customer service, and maintaining accurate records. Ideal candidates will have a strong understanding of data protection regulations and demonstrate excellent organizational skills. This position offers hybrid working arrangements.

Qualifications

• First class customer service skills and a positive approach is essential.
• Ability to communicate effectively at all levels.
• Demonstrates excellent organizational and time management skills.

Responsibilities

• Manage the end-to-end process of Data Subject Requests in line with GDPR.
• Log requests and produce correspondence as required.
• Maintain accurate records of communication with customers.

Skills

Customer service skills

Effective communication

Organizational skills

Attention to detail

Strong administration skills

Knowledge of DPA/GDPR regulations

Job description

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Data Subject Request Administrator, Manchester

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Client:

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

aae2ab3e53ba

Job Views:

13

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Job Title: Data Subject Request Administrator

Locations: Manchester or Tunbridge Wells (hybrid working)

Role Overview:

Reporting into the Customer Relations department, the Data Subject Request Administrator will be responsible for coordinating, tracking and completing all Subject Access and other rights requests, in a timely and accurate way within Data Protection regulations. The role will also be responsible for providing MI to assist with the root cause analysis of issues found.

Responsibilities:

• Manage the end-to end process of a Data Subject Request made by policyholders making sure they are responded to within the ICO guidelines and extending if required
• Log all requests and produce correspondence in response to subject access and rights requests received in line with GDPR regulations.
• Maintaining accurate records of any communication with customers/colleagues
• Ensuring other business areas are contacted as soon as possible on receipt of Data Subject Request to provide time for solutions to be sourced/actioned so that the team can fulfil the days requirement
• Ensuring the Data Subject Tracker is up to date and weekly figures provide to Team Manager
• Pro-actively escalating any issues and providing feedback to team manager/leader when appropriate
• Taking full responsibility for a file request and processing within the regulated timeline
• Take ownership of complex requests and applying appropriate redactions/exemptions as outlined in the Data Protection Act and GDPR
• Manage Right to be Forgotten and Right to Erasure cases as per company retention policy and respond accordingly
• Manage a varied workload, prioritising tasks across multiple Data Subject Requests and making decisions on redactions
• Actively maintain an awareness of GDPR and related data protection legislation
• Develop and maintain good working relationships with appropriate key contacts within the business.
• Ensuring SharePoint is audited and any duplicate data/no longer required data is deleted
• Monitoring mailboxes, making make sure they up to date ensuring customers/colleagues are responded to in a timely manner
• Responding to customers via email, providing support and jargon free explanations making sure a first-class service is always provided
• Double checking of colleague’s work providing constructive feedback and making further redactions if required
• Sending Data Subject Request securely via email or post and making sure the correct data is sent and logged as complete

Skills:

• First class customer service skills and a positive approach is essential.
• Ability to communicate effectively at all levels.
• Demonstrates excellent organizational and time management skills.
• Excellent attention to detail.
• Methodical approach to tasks with strong administration skills.
• Strong knowledge of DPA/GDPR regulations.
• Insurance and claims handling background is desirable.