Data Solutions Lead, Data Collection Excellence

Amazon.com, Inc; Hartford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company seeks a Data Solutions Lead to provide expert consultation on ML/Gen AI data collections, managing customer relationships, and delivering successful ML solutions. The ideal candidate should have a background in ML data operations, strong customer communication skills, and experience in project management. This role is crucial in driving business value through effective technical advisory and customer satisfaction strategies.

Qualifications

• Experience in defining data creation strategies and executing them.
• Outstanding customer management skills in technical consultation.
• Ability to translate technical concepts into actionable applications.

Responsibilities

• Coordinate teams for seamless delivery and stakeholder alignment.
• Own relationships with customer scientists for ML data solutions.
• Monitor collection health metrics to ensure customer success.

Skills

ML data operations

Customer communication

Data annotation workflows

Technical consulting

Project management

Education

Associate's degree or equivalent work experience

Bachelor's degree in Business or Computer Science

Tools

JSON

Python

Command Line

Job description

Role Overview

As a Data Solutions Lead, you'll be the trusted advisor for our AGI-DS scientists, providing expert consultation on ML/Gen AI data collections and managing customer relationships. You'll drive business value through technical advisory and partnership building, creating and managing workstreams that delight our customers and deliver meaningful change for the models that back them.

Drive and document effective ML/GenAI solutions for customer requests, transforming complex research objectives into clear, actionable data collection requirements.

Responsibilities

• Coordinate across teams to ensure seamless delivery and stakeholder alignment
• Own relationships with customer scientists, becoming their go-to partner for ML data solutions
• Provide consultation on ML workflow capabilities, helping customers maximize value
• Monitor and optimize collection health metrics to ensure customer success
• Drive customer adoption through providing technical value and the provision of an exemplary customer experience
• Guide customers on workflow feasibility and data collection best practices
• Collaborate with implementation teams to define and validate technical requirements
• Evaluate scalability of annotation scenarios and provide strategic recommendations
• Influence technical documentation and guidelines

Qualifications

• Demonstrated experience in effectively defining optimal data creation strategies and executing them
• Associate's degree or equivalent work experience
• 2+ years of experience in ML data operations, with a strong understanding of data annotation/ML workflows and concepts
• Outstanding customer communication and management skills, especially in technical consultation
• Ability to translate complex technical concepts into tactical applications, Bachelor's degree in Business, Computer Science, or related field
• Working knowledge of JSON, Command Line, and Python
• Project management expertise
• Technical account management experience
• Background in customer success or solution consulting

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