Data Selections Analyst

Mind National Association for Mental Health; Greater London; Hybrid; GBP 42,000 - 55,000; Full time

Job summary

Mind National Association for Mental Health is seeking a Data Selections Analyst to join our Data & Analytics team within Supporter Experience and Data. You will help ensure fundraising campaigns and supporter communications reach the right people at the right time using accurate, well-managed data.

You'll collaborate with colleagues across Fundraising, Communications and Supporter Experience to understand campaign requirements and turn these into accurate audience selections and data outputs,

Qualifications

• Experience using data selection or analysis tools to produce audience selections or data outputs.
• Strong attention to detail and a methodical approach to validating and quality-checking data.
• Experience managing multiple pieces of work and delivering accurate outputs to deadlines.
• Experience using a CRM or supporter database and an understanding of good data quality.
• Experience investigating and resolving data issues using appropriate data tools.
• Ability to understand stakeholder and campaign requirements and translate these into appropriate data outputs.
• Good communication skills and the ability to work with both technical and non-technical colleagues.
• An understanding of audience segmentation and targeted supporter or customer communications.
• Understanding data protection and the importance of handling personal data appropriately.
• Experience in fundraising, marketing, membership, charities or another customer-focused environment would be useful, but it is not essential.

Responsibilities

• Produce accurate audience selections and segmentation for fundraising campaigns and supporter communications.
• Translate campaign requirements into appropriate data selections and outputs.
• Carry out validation and quality-control checks to ensure data accuracy before release.
• Manage multiple data requests and competing priorities to meet campaign deadlines.
• Use CRM and data tools to investigate and resolve data issues, escalating complex issues when appropriate.
• Deliver accurate data to internal teams and approved third-party fulfilment partners.
• Apply consent, communication preferences, exclusions and suppressions to supporter selections.
• Help identify data quality issues and contribute to maintaining accurate supporter records.
• Collaborate with colleagues across Data & Analytics, Fundraising, Communications and Supporter Experience.
• Contribute to improving our data selection processes, documentation and ways of working.

Skills

Data analysis

Data selection

FastStats

CRM

Data quality

Stakeholder management

Communication

Audience segmentation

Tools

CRM system

FastStats

Job description

We're looking for a Data Selections Analyst to join our Data & Analytics team within Supporter Experience and Data.

Data plays an important role in how we understand and communicate with our supporters. In this role, you'll help make sure our fundraising campaigns and supporter communications reach the right people, at the right time, using accurate and well-managed data.

You'll work closely with colleagues across Fundraising, Communications and Supporter Experience to understand their campaign requirements and turn these into accurate audience selections and data outputs.

You'll use data selection and analysis tools, including FastStats, alongside our CRM to produce and validate supporter data. You'll also investigate data issues, manage competing campaign deadlines and help us maintain high standards of data quality.

You don't need to have worked in the charity sector before or know all of our systems from day one. We're interested in people with transferable data skills who are curious, methodical and keen to develop their knowledge.

This is a hybrid role and you'll be required to work from our Stratford office for a minimum of two days per week.

This role will also requires a DBS check.

Key duties and responsibilities

The post holder will:

• -Produce accurate and timely audience selections and segmentation for fundraising campaigns and supporter communications.
• -Work with stakeholders to understand campaign requirements and translate them into appropriate data selections and outputs.
• -Carry out thorough validation and quality-control checks to ensure data is accurate and complete before it is released.
• -Manage multiple data requests and competing priorities to meet agreed campaign deadlines.
• -Use our CRM and data tools to investigate and resolve data issues, escalating more complex issues when appropriate.
• -Deliver accurate data to internal teams and approved third-party fulfilment partners.
• -Apply appropriate consent, communication preferences, exclusions and suppressions to supporter selections.
• -Help identify data quality issues and contribute to maintaining accurate supporter records.
• -Work collaboratively with colleagues across Data & Analytics, Fundraising, Communications and Supporter Experience.
• -Contribute to improving our data selection processes, documentation and ways of working.,

Are you confident working with data, have a strong eye for detail and enjoy solving data problems?, Do you enjoy working with data and checking the detail to make sure things are right? Can you organise your workload when several deadlines are competing for your attention? Are you comfortable investigating data when something doesn't look quite right?

We'd particularly like to hear from you if you have:

• -Experience of using data selection or analysis tools to produce audience selections or data outputs. Experience of FastStats would be helpful, but equivalent tools are equally relevant.
• -Strong attention to detail and a methodical approach to validating and quality-checking data.
• -Experience of managing multiple pieces of work and delivering accurate outputs to deadlines.
• -Experience of using a CRM or customer/supporter database and an understanding of good data quality.
• -Experience of investigating and resolving data issues using appropriate data tools.
• -The ability to understand stakeholder and campaign requirements and translate these into appropriate data outputs.
• -Good communication skills and the ability to work with both technical and non-technical colleagues.
• -An understanding of audience segmentation and targeted supporter or customer communications.
• -An understanding of data protection and the importance of handling personal data appropriately.
• -Experience in fundraising, marketing, membership, charities or another customer-focused environment would be useful, but it is not essential.

If you enjoy working with data, solving problems and want to use your skills to support work that makes a difference, we'd love to hear from you.