Data Security Support Analyst

Phoenix Group; Highgate; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading financial services organization in Highgate seeks a Data Security Support Analyst to provide operational support for data loss prevention services. The role includes monitoring DLP alerts, performing initial triage, and assisting users with data security queries. Candidates should possess strong analytical skills, familiarity with Microsoft 365, and an interest in cybersecurity. The position offers a competitive salary of £28,000 - £32,000, with additional benefits including a bonus, medical coverage, and generous annual leave.

Benefits

8% bonus up to 16%

Private medical cover

38 days annual leave

Excellent pension benefits

12x salary life assurance

Career breaks

Income protection

3x volunteering days

Qualifications

• Strong analytical and problem solving skills with attention to detail.
• Experience in cybersecurity and data protection with willingness to learn.
• Familiarity with Microsoft 365 tools (Outlook, Teams, SharePoint).

Responsibilities

• Monitor DLP alerts across Microsoft Purview and related platforms.
• Perform L1 triage: validate alerts and gather context.
• Document incidents accurately for compliance and audit purposes.
• Support routine operational tasks such as policy checks and reporting.

Skills

Analytical skills

Problem solving

Communication skills

Familiarity with Microsoft 365

Basic understanding of DLP technologies

Job description

As a Data Security Support Analyst, you'll provide first-line operational support for Phoenix Group's Data Loss Prevention (DLP) service. You'll be the first point of contact for alerts and incidents, performing triage, initial investigation, and escalation where required. Working closely with Data Security Engineers and Senior Engineers, you'll help maintain a secure environment and ensure timely response to data security events.

Responsibilities

• Monitor DLP alerts across Microsoft Purview and related platforms.
• Perform L1 triage: validate alerts, gather context, and escape to engineers when needed.
• Document incidents accurately for compliance and audit purposes.
• Support routine operational tasks such as policy checks, reporting, and basic configuration under guidance.
• Assist with user queries related to data security policies and processes.
• Contribute to continuous improvement by identifying recurring issues and suggesting enhancements.
• Participate in knowledge sharing and training sessions to build technical capability.

Qualifications

• Strong analytical and problem solving skills with attention to detail.
• Experience in cybersecurity and data protection with willingness to learn and develop technical skills.
• Familiarity with Microsoft 365 tools (Outlook, Teams, SharePoint) - technical training will be provided.
• Excellent communication skills for clear incident documentation and stakeholder interaction.
• Exposure to security concepts or recognised frameworks (e.g., ISO 27001, NIST, or ISF Standard of Good Practice).
• Basic understanding of Data Loss Prevention (DLP) or similar technologies.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you.

Salary and benefits: £28,000 - £32,000 plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more