Data Scientist

Pontoon Solutions; Welwyn; Hybrid; GBP 65,000 - 95,000; Full time

Job summary

Pontoon Solutions is seeking a Senior Data Scientist to join the Journey Insights team on a fixed-term contract. You will own end-to-end data science solutions from framing problems to deployment, working with structured and unstructured data to improve customer journeys.

The role emphasizes NLP, GenAI, model development in Azure, building pipelines, and collaborating with stakeholders to translate complex outputs into actionable insights.

Qualifications

• Proven experience delivering end-to-end data science projects with measurable impact.
• Experience fusing structured and unstructured data for modelling and analysis.
• Strong background in NLP and GenAI techniques including text classification and embeddings.

Responsibilities

• Lead end-to-end data science solutions from problem framing to deployment.
• Perform hypothesis-driven analysis to uncover customer journey opportunities.
• Combine structured and unstructured data for modelling and feature engineering.
• Apply NLP techniques and GenAI tools for text tasks like classification and summarization.
• Build, validate, and optimize data pipelines and model code.
• Collaborate with stakeholders to define success metrics and translate outputs into insights.
• Mentor teammates with code and model reviews.

Skills

End-to-end DS

NLP

GenAI

SQL

Python

PySpark

Azure

Graph databases

Data pipelines

Communication

Tools

PyTorch

MLflow

DBT

Databricks

Job description

• Job Advertisement: Senior Data Scientist
• Contract Type: Fixed Term Contract
• Working Pattern: Hybrid

About the Role:

Are you ready to take your data science career to the next level? Our client is looking for a passionate and hands‑on Senior Data Scientist to join their Journey Insights team! In this exciting role, you’ll work with both structured and unstructured data, unlocking insights that enhance customer journeys and operational opportunities.

What You’ll Do:

• Own the Delivery: Lead end‑to‑end data science solutions from problem framing to deployment, ensuring your work delivers tangible results.
• Deep‑Dive Analysis: Use hypothesis‑driven approaches to uncover customer journey opportunities and translate findings into actionable recommendations.
• Innovative Solutions: Combine structured datasets with unstructured sources (like text and customer interaction data) to create robust features and predictive models.
• NLP & GenAI Expertise: Apply traditional NLP techniques and cutting‑edge GenAI tools for text classification, summarization, entity extraction, and more.
• Data Pipelines: Build, validate, and optimise data pipelines and model code, ensuring performance and security.
• Stakeholder Collaboration: Work closely with stakeholders to define success metrics and turn complex outputs into clear, decision‑ready insights.
• Mentorship: Share best practises and support your team through constructive code and model reviews.

Skills and Experience Required:

• Proven expertise in delivering end‑to‑end data science solutions that yield practical outcomes.
• Experience in combining structured and unstructured datasets for modelling and analysis.
• Strong background in NLP and GenAI techniques, including text classification, summarization, and embeddings.
• Advanced proficiency in SQL, Python, and PySpark, with a focus on software development best practises.
• Experience deploying data science models in a cloud environment (Azure preferred).
• Familiarity with database management (including graph databases) and integrating diverse data sources.
• Excellent communication skills, with the ability to present complex ideas in a clear, non‑technical manner.

Knowledge of PyTorch, MLflow, DBT, and Databricks AI functions is a plus!

About Us:

Join a dynamic organisation that values human connection and places customers at the heart of everything they do. Embrace the Agile way of working, where collaboration, innovation, and adaptation are key to meeting customer needs.

Why Join Us?

• Be part of a community that celebrates diversity and inclusivity.
• Enjoy a blend of remote and office working, fostering creativity and collaboration.
• Access a range of full‑time and part‑time working patterns to fit your lifestyle.

Ready to Make an Impact?

If you’re excited about leveraging data to drive meaningful insights and improve customer experiences, we want to hear from you!

Together, let’s create solutions that make a difference!

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more.

We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.