Data Quality Executive

Rightmove; Milton Keynes; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension and Life Insurance

27 days holiday + volunteering days

Hybrid working

Job summary

Rightmove is seeking a Data Quality Executive in Milton Keynes. You will join the Data Quality Team to ensure listings are accurate, fair and non-misleading.

The role handles the first line of contact for partners and consumers, moderating content, triaging inquiries and escalating to Data Quality Advisors when necessary. You will work in a hybrid setup, with two in-office days per week, and contribute to maintaining GDPR-compliant communications while improving processes and tools used by the

Qualifications

• Excellent written and verbal communication skills with high attention to detail.
• Strong knowledge of GDPR and regulatory requirements.
• Ability to triage, moderate content and respond to queries with empathy and professionalism.

Responsibilities

• Monitor, moderate, and upload advert content in line with guidelines and legislation.
• Approve and verify reviews for authenticity.
• Triaging inbound queries and escalating cases when needed.
• Maintain clear communication with Team Leader and Manager; flag risks and request support.
• Promote self-service tools and partner engagement; provide guidance.

Skills

Communication

Proactivity

Guidelines knowledge

GDPR understanding

MS Office proficiency

Outlook

Excel

Word

Tools

Outlook

Excel

Word

Job description

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.

We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.

Data Quality Executive

Location: Milton Keynes (Hybrid working, 2 days per week in the office. Tues/Weds)
Team: Customer Experience - Data Quality
Reports to: Data Quality Team Leader

The role

An exciting opportunity has emerged to join the Data Quality Team as a Data Quality Executive at the UK’s number one property portal. Our partners are at the heart of everything we do, which means that we want to make things easy and right for them first time, every time.

As a member of Rightmove’s Data Quality Team you’ll play an important part in ensuring what’s displayed on Rightmove is accurate, fair and never misleading. Specifically, your role will focus on being the first point of contact for partners and consumers, content moderation, triaging inbound queries, and referring cases for assessment by the Data Quality Advisors when appropriate.

This role will include:

• Monitor, moderate, and upload advert content to ensure alignment with legislation and Rightmove’s Technical and Text Content Guidelines.
• Approve and verify reviews, ensuring authenticity and adherence to the DMCCA legislation.
• Track review similarity and duplication, identifying patterns and potential misuse.
• Triage and manage incoming queries, meeting SLAs and performance targets while escalating high-priority cases to Data Quality Advisors.
• Maintain proactive communication with the Data Quality Team Leader and Manager, flagging risks and requesting support when needed.
• Engage with consumers, and partners to request review amendments, additional evidence, or identification where necessary, ensuring all communication is clear, compliant and relevant.
• Act as first point of contact for sensitive or complex queries, resolving concerns with professionalism and empathy.
• Support continuous improvement, identifying process enhancements within the Data Quality team.
• Promote adoption of self-service tools and initiatives, encouraging partner engagement and providing clear guidance.

We’re looking for someone who:

• Takes responsibility for their own workload, and for that of the team. You should be able to work under your own initiative and be self-motivating, determined to ensure the Data Quality inbox is always within our team targets.
• Is a great communicator. You’ll be happy to speak up when you’ve seen an area for improvement, or to raise a priority case to the Data Quality Team Leader or Manager.
• Is proactive and shares honestly and early. If you notice that inbound enquiries are increasing, you’ll bring it to the attention of the Data Quality Team Leader and arrange support to ensure we stay within our team targets.
• Has great knowledge of our Technical Guidelines, Text Content Guidelines, Terms and Conditions and relevant regulatory legislation showing sound judgement when assessing inbound queries.
• Is able to demonstrate understanding and empathy towards the people you speak to. Data Quality is an emotive subject, and it’s important we handle all queries sensitively, whilst working towards a prompt resolution.
• Has great prioritisation skills, is able to appreciate urgency and act accordingly.
• Has excellent relationship building skills, able to form relationships with partners and Rightmovers.
• Has good understanding of GDPR and ensures all forms of communication are compliant.
• Has exceptional written and verbal communication skills with high attention to detail.
• Is proficient in Microsoft office, particularly Outlook, Excel and Word.

About Rightmove

Our vision is to give everyone the belief that they can make their move. We aim to make moving simpler by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen.

We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.

Despite this growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here! We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:

• We create value…by delivering results and building trust with partners and consumers.
• We think bigger…by acting with curiosity and setting bold aspirations.
• We care deeply…by being real, having fun, and valuing diversity.
• We move together…by being one team - internally collaborative, externally competitive.
• We make a difference…by focusing on delivering measurable impact.

We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!

What we offer

• Cash plan for dental, optical and physio treatments.
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
• Contributory stakeholder pension.
• Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
• Competitive compensation package.
• Paid leave for maternity, paternity, adoption & fertility.
• Travel Loans, Bike to Work scheme, Rental Deposit Loan.
• Charitable contributions through Payroll Giving and donation matching.
• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
• We offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.

As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.
At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.

By applying, you confirm that you are aged at least 18 or over and that you’ve read and understood our Privacy Policy, which explains how we handle and protect your personal information during the recruitment process.