Data Quality Coordinator (Adults)

Powys County Council; Wales; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in Wales is seeking a Data Quality Coordinator to ensure the accuracy of client data within Social Services ICT systems. The role involves auditing data, providing training, and supporting operational teams during inspections. Ideal candidates will have strong ICT skills, experience in training delivery, and may hold an A-level or equivalent qualification. This position offers the flexibility to work from home and requires commitment to confidentiality and continuous improvement.

Qualifications

• Experience delivering training, preferably on ICT systems.
• Experience in Social Services and using social care databases is desirable.
• Ability to work flexibly and maintain confidentiality.

Responsibilities

• Validate and audit client data in Social Services ICT systems.
• Provide performance reports and analyse data for anomalies.
• Train Social Services staff and assist with system upgrades.

Skills

Training delivery

Strong ICT skills

Organisational skills

Communication skills

Education

A-level/NVQ/QCF Level 3 or equivalent

HNC/HND in Business Administration or ICT

Tools

Microsoft Office

Power BI

Social Services ICT systems

Job description

About the role:

The Data Quality Coordinator supports Adult Services by ensuring the accuracy and quality of client data within Social Services ICT systems. This role acts as a key link between ICT teams, operational teams, and the Quality Assurance Team, helping to maintain and improve data standards and reporting.

About you:

• Validate and audit client data on Social Services ICT systems (e.g., WCCIS, SharePoint, Insight Centre, Power BI).
• Provide regular performance reports and analyse data to identify and correct anomalies.
• Train Social Services staff on ICT systems and assist with user acceptance testing and system upgrades.
• Support operational teams before and after Care Inspectorate Wales (CIW) visits.
• Act as Service Portal Administrator for Power BI, ensuring effective use of reporting systems.
• Respond to legal department requests by collating relevant information from ICT systems.
• Distribute and collate audits, supporting quality assurance and performance management.
• Continuously seek improvements to processes and procedures for better system use.

What you will do:

• Experience delivering training (preferably on ICT systems) is essential.
• Experience in Social Services and using social care databases is desirable.
• Strong ICT skills (Microsoft Office, databases), organisational and communication skills.
• Ability to work independently and as part of a team, multi-task, and meet deadlines.
• Commitment to confidentiality, equality, and continuous improvement.
• Educated to A-level/NVQ/QCF Level 3 or equivalent (essential); HNC/HND in Business Administration or ICT (desirable).
• Ability to work flexible hours and from home; driving licence is desirable.
• Welsh language skills may be required or desirable, depending on the post.