Data Quality and IT Assistant

NHS; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading NHS practice in Leeds is seeking a Data Quality and IT Assistant to enhance data quality and provide technical support. The role involves updating patient information systems, ensuring compliance, and supporting IT issues. Ideal candidates will have strong Excel skills and experience in a healthcare environment.

Benefits

NHS pension

Up to 33 days holiday

Employee Assistance Programme

Qualifications

• Proficiency in Excel and data analysis.
• Previous experience in a healthcare provider setting.
• Strong communication and problem-solving skills.

Responsibilities

• Updating SystmOne templates for consistent patient information recording.
• Developing templates for data extraction for audits.
• Managing clinical phone systems and liaising with external providers.

Skills

Excel

Data analysis

Communication

Problem-solving

Education

GCSE standard or higher

Educational qualification at NVQ/Degree level or equivalent

Tools

SystmOne

Microsoft Office

Job description

We are excited to offer a Data Quality and IT Assistant role at Leeds City Medical Practice. This is a great opportunity for a 1st line technical support engineer or data analyst. You will be eligible for the NHS pension, up to 33 days holiday, and access to an Employee Assistance Programme.

The postholder will work closely with the operations, business, and nurse managers to maintain and improve data quality to ensure effective services are delivered. This includes accurately identifying patient cohorts to inform reports and audits, thereby improving patient care and maximizing income streams.

The ideal candidate will demonstrate skills in Excel, with knowledge of maintaining hardware and software used in General Practice. They will ensure team members have access to the correct software, support IT issues with a solutions-focused approach, and escalate unresolved issues to the Primary Care IT provider.

Note: the post may close early if a suitable candidate is found.

Main duties of the job

1. Updating SystmOne templates to ensure consistent recording of patient information using the same Read Codes.
2. Developing templates with Read Codes for data extraction for audits.
3. Setting up and maintaining new users with access to applications like AccuRx, Smartcards, Email, Windows, Lexacom, ICE.
4. Managing clinical phone systems, liaising with external providers for reliable service and issue resolution.
5. Ensuring clinical systems comply with technical requirements for accurate data extraction to maximize income, including facilitating claims and stock reconciliation.
6. Completing audits and searches to identify patient cohorts for recalls, such as for Chronic Disease management.
7. Reporting IT faults to the helpdesk and following up until resolved.

About us

We are a friendly GMS training practice in Beeston, Leeds, operating from two sites with a patient population of over 19,000, and a team of over 50 staff members.

We deliver a full range of Enhanced Services and are members of the South and East GP Federation (SELGP) and the Beeston, Middleton & Hunslet PCNs. We support professional development and value a diverse, stimulating, and fulfilling work environment.

Salary is competitive and depends on experience. Informal visits are welcome; please contact our Business Manager, Guy Ovenden, at 0113 467 7649 or via email at [e-mail]. Applications are due by 8th June 2025, but the post may close early if a suitable candidate is found.

Job responsibilities

Data Quality Administration

• Updating SystmOne templates for consistent patient information recording.
• Developing templates for data extraction for audits.
• Ensuring the smooth operation of medical records systems, including searches, audits, and recalls.
• Supporting income maximization through system setup and claims facilitation.
• Identifying patients for recalls, including for Flu vaccinations and Chronic Disease management.
• Assisting in maintaining disease registers and supporting Quality Outcome Frameworks.
• Designing and managing clinical rotas to ensure adequate coverage and operational requirements.

Technology

• Staying updated on SystmOne changes and upgrades.
• Supporting the resolution of transmission issues and troubleshooting IT problems.
• Training team members on SystmOne as needed.
• Managing clinical phone systems and liaising with external providers for service reliability.

This role involves undertaking any work within the post's remit, with the job description subject to review and change in line with practice needs.

Person Specification

Experience

• GCSE standard or higher.
• Proficiency in Excel and data analysis.
• Previous experience in a healthcare provider setting.
• Advanced IT system and software knowledge.
• Strong communication skills for complex information.
• Ability to produce reports, data, and correspondence.
• Negotiating and problem-solving skills.
• Ability to work independently and prioritize tasks effectively.
• Understanding of equality and good working relationships.
• Professional and proactive attitude.
• Knowledge of administrative procedures and project management.
• Familiarity with SystmOne or similar systems.
• Educational qualification at NVQ/Degree level or equivalent.
• Advanced Microsoft Office skills.

Disclosure and Barring Service Check

This post is subject to a DBS check under the Rehabilitation of Offenders Act 1975 (Exceptions Order 1975).