Data Protection Support Officer

Haven & Warner Hotels; The Image; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality group is seeking a Data Protection Support Officer to manage privacy queries and support compliance with UK data protection regulations. This varied role involves assisting the Data Protection Officer and creating awareness campaigns. The ideal candidate will possess strong organisational skills and a solid understanding of data protection laws, ensuring that privacy practices are integral to company operations. This position offers a hybrid working model and a range of employee benefits.

Benefits

Annual bonus

20% discount on holidays

Comprehensive wellbeing support

Learning and Development opportunities

Enhanced family friendly policies

Qualifications

• Strong understanding of the UK's data protection landscape.
• Prior experience in a data protection role.
• Adaptable and detail-oriented approach.

Responsibilities

• Manage customer privacy queries and complaints.
• Support data privacy communications and awareness campaigns.
• Provide input into Data Protection Impact Assessments.

Skills

Understanding of UK's data protection landscape

Organisational and administrative skills

Communication skills

Ability to translate privacy issues

Problem-solving mindset

Proactive approach to regulations

Education

Data protection qualification

Job description

Join Haven's dedicated Data Protection team and play a vital role in safeguarding the privacy and trust of our guests, owners, and colleagues. As our Data Protection Support Officer, you'll provide essential administrative, research, and advisory support to our Data Protection Officer, helping us meet our GDPR and UK Data Protection obligations. This is a varied and engaging role where you'll be involved in everything from managing subject access requests to creating awareness campaigns, ensuring data protection is at the heart of how we operate.

Day-to-day, you will:
Manage customer privacy queries, complaints, and data subject rights requests.
Support the creation and delivery of data privacy communications and awareness campaigns.
Assist in root cause analysis for data protection incidents and breaches.
Provide input into Data Protection Impact Assessments and process reviews.
Maintain policies, procedures, notices, and training materials.
Undertake research on regulatory updates and trends.
Support third-party vendor due diligence and agreements.
Monitor and report on data protection project milestones.
Advise the DPO on privacy risks.
Champion best practice across the business.

Strong understanding of the UK's data protection landscape.
Prior experience in a data protection role.
Excellent organisational and administrative skills.
Ability to translate privacy issues into plain language for a broad audience.
Strong communication and relationship-building skills.
Adaptable, flexible, and detail-oriented approach.
Experience writing processes and procedures.
Problem-solving mindset with discretion and confidentiality.
Proactive approach to keeping up to date with regulations.
A data protection qualification (desirable).

Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.

1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR, We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What's it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena ,London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)