Data Protection Rights Case Officer

Financial Conduct Authority; London; Hybrid; GBP 41,000 - 63,000; Full time

Job summary

A leading regulatory authority is seeking a Data Protection Rights Case Officer to manage and respond to complex data protection requests. This role emphasizes effective stakeholder communication, regulatory compliance, and the ability to thrive in a dynamic environment. The opportunity offers competitive remuneration aligned with skills and experience, with a commitment to diversity and a supportive workplace culture.

Benefits

25 days holiday per year plus bank holidays

Hybrid working (up to 60% remote)

Private healthcare with Bupa

Non-contributory Pension of at least 8%

Life assurance of eight times your basic salary

Income protection

Flexible benefits scheme

Qualifications

• Experience managing complex Data Protection Rights requests under the DPA 2018 / UK GDPR.
• Verbal and written communication with internal and external stakeholders.
• Ability to balance multiple priorities and meet deadlines.

Responsibilities

• Handle Subject Access Requests (SARs) and other GDPR-related requests.
• Support a network of Data Protection contacts across FCA.
• Produce clear written responses for stakeholders.

Skills

Data Protection Rights management

Stakeholder communication

Prioritization in fast-paced environments

Attention to detail

Empathy

Knowledge of GDPR compliance

Tools

Redaction tools

Job description

Data Protection Rights Case Officer

Division – Operations - Communications

Department - Communications

Salary - National (Edinburgh and Leeds) ranging from £39,100 to £58,700 and London £41,600 to £62,400 per annum (Salary offered will be based on skills and experience)

About the FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA .

The Information Disclosure Team (IDT), part of the Operations Division, leads essential, high-profile work with confidence and integrity, including adherence to the Freedom of Information Act (FOIA), UK GDPR and other transparency initiatives such as the Environmental Information Regulations and Re-use of Public Sector Information Regulations. Their role builds trust, fosters open dialogue and strengthens the relationship between the FCA, the public and regulated sectors. As a public authority, the FCA must meet strict Disclosure obligations. Missteps can compromise its credibility, invite regulatory penalties and diminish its empowering presence as a responsible, accountable regulator.

What will you be doing?

• Champion individuals’ rights by expertly handling Subject Access Requests (SARs), other GDPR related requests and liaising with law enforcement with precision and care
• Foster meaningful connections by supporting a dynamic network of Data Protection contacts across all FCA business areas
• Communicate with clarity and empathy, producing impactful written and verbal responses for stakeholders and public requesters alike
• Stay intellectually agile by embracing ongoing learning, sharing insights on developments in information rights and empowering the organisation through regulatory awareness
• Play a key role in knowledge sharing, delivering insightful training and raising awareness that strengthens best practice across business areas
• Embrace flexibility with a proactive mindset stepping in to support evolving priorities, including Freedom of Information requests, appeals and executive correspondence, with grace and resilience

What will you get from the role?

• Build trusted relationships while collaborating closely with senior FCA leaders on sensitive, high impact matters that shape public confidence
• Gain deep, hands-on exposure to a rich variety of policy and regulatory themes that encourage intellectual curiosity and broaden your expertise
• Step into a visible, purpose-driven role that amplifies your influence and positions you as a key voice in regulatory transparency and accountability
• Develop resilience and adaptability in a fast-paced environment, where your ability to prioritise with poise makes a real difference
• Join a values-led team that celebrates collaboration, integrity and the unique strengths each individual brings to the table

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here)

Minimum

• Prior experience of managing and responding to complex Data Protection Rights requests under the DPA 2018 / UK GDPR, confidently applying ICO guidance to ensure regulatory compliance
• Prior experience in communicating with internal and external stakeholders both verbally and in writing, explaining complex issues to those who do not have a background in disclosure
• Prior experience balancing multiple priorities with grace consistently meeting deadlines, providing timely updates and staying composed in fast-paced environments

Essential

• Consistently delivers high-quality outcomes on time, upholding service excellence through thoughtful planning and follow-through
• Brings meticulous attention to detail and sound judgment to written communications, ensuring clarity and accuracy every time
• Builds trusted networks and nurtures collaborative relationships across teams to drive aligned, deadline-sensitive results
• Engages senior colleagues with clarity and assurance, offering persuasive, well-reasoned guidance that earns respect and buy-in
• Adapts confidently to a range of redaction tools and software, safeguarding sensitive information with care and precision
• Thrives in a dynamic, values-led environment where empathy, expertise and accountability shape impactful outcomes

Our Values & Diversity

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

Did you know? 50% of our Executive Committee were the first in their family to attend university.

Benefits of working at the FCA

• 25 days holiday per year plus bank holidays
• Hybrid working (work from home up to 60% of your time)
• Private healthcare with Bupa
• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)
• Life assurance of eight times your basic salary
• Income protection

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours and job shares. We can’t promise to give you exactly what you want but we can explore what might work best for both sides.

Follow this link to see what life is like at the FCA - Life at the FCA

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.

Useful Information and Timeline

• This role is graded as level 8 - Corporate
• Advert Closing Date: 8th July
• CV Review/Shortlist: 09th and 10th July
• First Round Competency Based Interview: Week commencing 21st July

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.

Got a question?

If you are interested in learning more about the role, please contact:

Recruiter – [e-mail]

Applications must be submitted through our online portal. Applications sent via email will not be accepted.