Data Protection Coordinator

Torus Group; Liverpool; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

Torus Group is seeking a Data Protection Coordinator to support the Data Protection Manager and the wider function with administrative support, subject matter expertise, and guidance across the organisation. You will handle data protection enquiries, data subject rights requests, RoPA, and compliance activities while promoting information governance.

This agile role requires periodic office attendance in Liverpool, with two extra in-office days and a base in multiple Torus offices as needed.

Qualifications

• A Data Protection qualification or certificate, or willingness to work towards one.
• Experience working in a busy office environment undertaking administrative and clerical duties.
• Understanding of data protection legislation and experience of managing Data Subject Access Requests.
• Excellent attention to detail and a commitment to maintaining high levels of accuracy.
• Strong written and verbal communication skills.
• Good IT skills, including Microsoft Office, SharePoint and Microsoft Teams.
• Experience of using eDiscovery tools and OneTrust would be advantageous.
• Excellent organisational skills with the ability to plan, prioritise and manage competing demands.
• Strong interpersonal skills with a professional and confident approach when dealing with colleagues and customers.
• Ability to work collaboratively across teams to achieve shared objectives.
• A proactive, resilient and self-motivated approach, with a commitment to continuous improvement and professional development.

Responsibilities

• Manage incoming data protection correspondence and enquiries, providing advice and guidance on routine data protection matters.
• Coordinate and manage Data Subject Rights requests, including data gathering, redaction, secure disclosure and system updates.
• Conduct data searches across the Group and support responses to information requests and data sharing enquiries.
• Maintain accurate records of data protection incidents, rights requests and supporting documentation.
• Support the maintenance of Records of Processing Activities (RoPA) and data protection registers.
• Assist with the management and resolution of data protection concerns, including breach investigations and compliance monitoring.
• Support the implementation of Data Protection Officer initiatives and continuous improvement activities.
• Prioritise workload effectively to ensure deadlines and statutory requirements are achieved.
• Deliver training and awareness sessions to help improve understanding of data protection requirements across the Group.
• Provide administrative and operational support for data protection compliance activities.
• Work collaboratively with colleagues across services to promote best practice and consistent approaches to data protection.
• Undertake ongoing learning and development to maintain and enhance knowledge of data protection legislation and best practice.
• Promote safeguarding, equality, diversity, health and safety and the safe use of customer data across the Group.

Skills

Data protection knowledge

Attention to detail

Written and verbal communication

IT skills including Microsoft Office

SharePoint and Microsoft Teams

OneTrust experience

eDiscovery tools experience

Education

GCSE English and Maths

Data Protection qualification or willingness to work towards one

Tools

OneTrust

eDiscovery tools

SharePoint

Microsoft Teams

Job description

As Data Protection Coordinator, you will support the Data Protection Manager and wider data protection function by providing administrative support, subject matter expertise and guidance across the organisation. You'll help manage data protection enquiries, data subject rights requests, data protection records and compliance activities, working closely with colleagues across the Group to maintain high standards of data protection and information governance. You'll play a key role in promoting awareness, supporting compliance initiatives and ensuring customer and colleague information is managed responsibly and securely.

Working Pattern:

This is an agile working role, with an expectation to attend The Observatory office in Liverpool city centre every Tuesday, as well as a minimum of two additional days per week in the office. The successful candidate must be able to work across all Torus Group offices as required to meet business needs. Flexibility will be required to support the demands of the role and the wider business.

What you'll be doing:

• Manage incoming data protection correspondence and enquiries, providing advice and guidance on routine data protection matters.
• Coordinate and manage Data Subject Rights requests, including data gathering, redaction, secure disclosure and system updates.
• Conduct data searches across the Group and support responses to information requests and data sharing enquiries.
• Maintain accurate records of data protection incidents, rights requests and supporting documentation.
• Support the maintenance of Records of Processing Activities (RoPA) and data protection registers.
• Assist with the management and resolution of data protection concerns, including breach investigations and compliance monitoring.
• Support the implementation of Data Protection Officer initiatives and continuous improvement activities.
• Prioritise workload effectively to ensure deadlines and statutory requirements are achieved.
• Deliver training and awareness sessions to help improve understanding of data protection requirements across the Group.
• Provide administrative and operational support for data protection compliance activities.
• Work collaboratively with colleagues across services to promote best practice and consistent approaches to data protection.
• Undertake ongoing learning and development to maintain and enhance knowledge of data protection legislation and best practice.
• Promote safeguarding, equality, diversity, health and safety and the safe use of customer data across the Group.

A good standard of education, including GCSE English and Maths or equivalent.

• A Data Protection qualification or certificate, or willingness to work towards one.
• Experience working in a busy office environment undertaking administrative and clerical duties.
• Understanding of data protection legislation and experience of managing Data Subject Access Requests.
• Excellent attention to detail and a commitment to maintaining high levels of accuracy.
• Strong written and verbal communication skills.
• Good IT skills, including Microsoft Office, SharePoint and Microsoft Teams.
• Experience of using eDiscovery tools and OneTrust would be advantageous.
• Excellent organisational skills with the ability to plan, prioritise and manage competing demands.
• Strong interpersonal skills with a professional and confident approach when dealing with colleagues and customers.
• Ability to work collaboratively across teams to achieve shared objectives.
• A proactive, resilient and self-motivated approach, with a commitment to continuous improvement and professional development.

Interview process:

Shortlisted candidates will be invited to attend an in-person interview at our Liverpool City Centre Office.

Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

• Right to work verification.
• Qualification certificate check (where applicable).
• Two satisfactory references.
• Occupational Health questionnaire.