Data Processing Administrator

Confidential; Greater London; Hybride; GBP 26 000 - 30 000; Plein temps

Avantages offerts par ce poste

Excellent pension (up to 6% employer)

Annual leave 28 days rising to 31

Health cash plan

Life assurance

Volunteer/paid days

Lifestyle benefits

Employee Assistance Programme

Résumé du poste

L&Q's Data Processing Team in London/Stratford or Manchester Trafford is seeking a detail-focused administrator to manage high volumes of data updates across our housing management system. You will ensure information is recorded accurately to support tenancy and property services.

Reporting to the Data Processing Lead, you will handle ticketed requests, validate data, identify discrepancies, and work with colleagues to resolve issues, contributing to data quality and governance.

Qualifications

• Experience in data processing, administration or back-office roles.
• Strong attention to detail and accuracy.
• Ability to perform repetitive, process-driven tasks.
• Experience with high volumes of data while maintaining quality.
• Proficient in Excel or equivalent.
• Strong written and verbal communication.
• Able to work independently and as part of a team.

Responsabilités

• Process a high volume of data amendments and updates accurately and efficiently within L&Q's housing management system
• Manage requests received through our ticketing system, ensuring work is completed accurately and within agreed service levels
• Review information submitted by colleagues and update customer, tenancy and property records in line with established procedures
• Carry out validation checks to ensure data remains accurate, complete and consistent
• Identify, investigate and correct data discrepancies, escalating issues where appropriate
• Use Excel and other business tools to validate information, manage workloads and support reconciliation activities
• Work closely with colleagues across the business to gather information and resolve data-related queries
• Maintain clear records of work completed and ensure compliance with data governance requirements
• Contribute to team performance targets through the timely and accurate completion of allocated workloads
• Support continuous improvement initiatives that enhance data quality and team efficiency

Connaissances

Data processing

Administration

Customer service

Attention to detail

Teamwork

Communication

Outils

Microsoft Excel

Description du poste

Title: Data Processing Administrator
Contract Type: Fixed-Term Contract until 31/03/2028, Full-Time, 35 hours
Salary: 29,909 per annum (London weighted salary) or 26,170 per annum (Regional salary), dependant on experience
Grade: 4
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 22nd October 2026
Interview Date: 3rd-5th November 2026 in-person interview
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.
Join our Data Processing Team at L&Q:
L&Q is one of the UK's largest housing associations and providers of social and affordable homes. We house around 250,000 people primarily across Greater London and Greater Manchester. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of.

This role is responsible for processing a high volume of data updates and requests, ensuring information is recorded accurately and consistently within our housing management system. Through your attention to detail and commitment to quality, you'll help maintain the integrity of critical customer, tenancy and property records that support services across the organisation.

Reporting to the Data Processing Lead, you'll be part of a collaborative team responsible for managing data requests, maintaining data quality and supporting day-to-day business operations.

Your impact in the role:

• Process a high volume of data amendments and updates accurately and efficiently within L&Q's housing management system
• Manage requests received through our ticketing system, ensuring work is completed accurately and within agreed service levels
• Review information submitted by colleagues and update customer, tenancy and property records in line with established procedures
• Carry out validation checks to ensure data remains accurate, complete and consistent
• Identify, investigate and correct data discrepancies, escalating issues where appropriate
• Use Excel and other business tools to validate information, manage workloads and support reconciliation activities
• Work closely with colleagues across the business to gather information and resolve data-related queries
• Maintain clear records of work completed and ensure compliance with data governance requirements
• Contribute to team performance targets through the timely and accurate completion of allocated workloads
• Support continuous improvement initiatives that enhance data quality and team efficiency

What you’ll bring:

Essential

• Experience in a data processing, administration, customer service or back-office operational role
• Strong attention to detail and commitment to accuracy
• The ability to remain focused whilst carrying out repetitive, process-driven tasks
• Experience working with high volumes of information while maintaining quality standards
• Strong working knowledge of Microsoft Excel or similar spreadsheet applications
• Good organisational skills, with the ability to manage competing priorities and meet deadlines
• Strong written and verbal communication skills
• A methodical approach to problem solving and issue resolution
• The ability to work effectively both independently and as part of a team

Desirable

• Experience using NEC Housing or a similar housing management system
• Experience using ServiceNow or a similar ticketing, workflow or case management system
• Experience working within social housing, property management or a similar customer-focused environment
• Experience supporting data quality, data cleansing or process improvement activities

If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed)

About L&Q:
We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of.
250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.