Development Support Manager

L&Q Living; Greater London; Híbrido; GBP 40.000 - 49.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent pension plan

28 days annual leave + bank holidays

Westfield Health Cash Plan

Life assurance (non-contributory)

Volunteering paid days

Employee Assistance Programme

Descripción de la vacante

L&Q Living is seeking a Development Support Manager to lead performance reporting for our New Homes teams. You will turn data into practical recommendations and work with Growth, Delivery, Sales, Marketing and the wider Performance Team.

You will report to the Head of Performance and Policy, with hybrid working from London Stratford or Manchester Trafford, and a FTC contract with 37.5 hours per week.

Formación

• Experience using PowerBI, Excel or similar data visualisation tools.
• Experience reviewing practice in housing, construction or a similarly challenging business environment.
• Demonstrable track record of engaging with stakeholders at different levels to incorporate their views into business reporting or strategy development.
• Excellent written and oral communication skills.

Responsabilidades

• Provide a high quality performance reporting and analysis function to our New Homes teams, keeping reporting accurate and robust.
• Manage the sharing of reporting on the division's performance, working with operational managers and staff to improve data insight.
• Design and implement improved reporting and practice changes in collaboration with the Head of Performance & Policy and Director of Customer and Quality.
• Track and learn from best practice within and beyond the sector, evaluating its relevance to the Development and Sales division and making recommendations.
• Contribute to the control of budgets within the function and to meeting the divisional business plan.
• Keep health and safety, regulatory and governance compliance in place for your area, along with the records, systems and risk controls that support it.
• Collaborate with directorate colleagues and across the business on changes and improvements to key practice and performance reporting.
• Your work will give our New Homes teams reliable insight to act on, supporting the divisional business plan and helping us keep improving performance.

Conocimientos

Analytical skills

Stakeholder engagement

Written and verbal communication

Project coordination

Multitasking

Customer satisfaction focus

Presentation skills

MS Office competency

Herramientas

PowerBI

Excel

MS Office

Descripción del empleo

Contract Type: FTC, Full Time, 37.5 hours

Salary: £44,279 per annum to £49,230 per annum (London weighted salary) or £39,898 per annum to £44,269 per annum (Regional salary), dependent on experience

Grade: 8

Reporting Office: London, Stratford or Manchester, Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 27th of October

Interview Dates: TBC. Please note that in person interviews will be held for at least one of the interview stages for this role.

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …

Join our Development & Sales Team at L&Q:

L&Q is one of the UK's largest housing associations and providers of social and affordable homes. We house around 250,000 people primarily across Greater London and Greater Manchester. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.

• Want to be the person our New Homes teams rely on to understand how we're really performing?
• As Development Support Manager, you'll lead the performance reporting and analysis function for our New Homes teams, making sure our reporting is accurate, robust and genuinely useful to the people who depend on it.
• Our New Homes teams need clear, trusted performance insight to deliver well, so we need a skilled reporting and analysis specialist who can turn data into practical recommendations and keep improving how we work.
• You'll report to the Head of Performance and Policy, working closely with Growth, Delivery, Sales, Marketing and the wider Performance Team.

Your impact in the role:

• Provide a high quality performance reporting and analysis function to our New Homes teams, keeping reporting accurate and robust
• Manage the sharing of reporting on the division's performance, working with operational managers and staff to improve data insight
• Work with the Head of Performance & Policy and the Director of Customer and Quality to design and implement improved reporting and practice changes
• Track and learn from best practice within and beyond the sector, evaluating its relevance to the Development and Sales division and making recommendations
• Contribute to the control of budgets within the function and to meeting the divisional business plani>
• Keep health and safety, regulatory and governance compliance in place for your area, along with the records, systems and risk controls that support it
• Collaborate with directorate colleagues and across the business, including Growth, Delivery, Sales, Marketing and the wider Performance Team, on changes and improvements to key practice and performance reporting
• Your work will give our New Homes teams reliable insight to act on, supporting the divisional business plan and helping us keep improving performance

What you'll bring:

• Good analytical skills, with the ability to interpret, quantify and summarise information from multiple sources and distinguish key facts, concerns and issues relevant to L&Q and its operations
• Experience using PowerBI, Excel or similar data visualisation tools
• Experience reviewing practice and procedures in housing, construction or a similarly challenging business environment
• A demonstrable track record of engaging with stakeholders at different levels to incorporate their views into business reporting, practice reviews and/or strategy development
• Ability to provide solutions and strategies to deal with poor performance and non-compliance
• A demonstrable track record of collaboration, negotiation and influencing stakeholders
• Excellent written and oral communication skills
• Strong project co-ordination skills, with the ability to multitask and meet deadlines
• A good understanding of value for money in relation to quality services
• A commitment to providing high levels of customer satisfaction
• Computer literacy, with a good proven competency in MS Office
• Desirable: understanding or experience of working in the social housing or homebuilding sectors
• Desirable: experience of managing people
• Desirable: good knowledge of the sector policy environment

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Location: London - Stratford or Manchester - Trafford