Data & Performance Administrator

William Hopwood Surgery; Blackburn; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare practice in Blackburn is looking for a Data & Performance Administrator to support high-quality patient care through effective data management and reporting. The role involves collaborating with leadership to optimize clinical performance and data accuracy. Required skills include strong IT capabilities, particularly with Excel and EMIS, along with experience in a GP practice. This position offers a chance to contribute significantly to the quality of patient care in the community.

Benefits

Access to the NHS pension

Qualifications

• Proven experience in data analysis and report generation.
• Detail-oriented with strong analytical skills.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Lead the administration and workflow teams.
• Implement systems to maximize income and outcomes.
• Use data to improve practice performance and meet targets.

Skills

Strong IT and data skills

Proven experience running searches and producing reports

Excellent attention to detail

Proactive organized approach

Strong problem-solving skills

Understanding of confidentiality and GDPR

Education

Experience working in a GP practice

Tools

Excel

EMIS

Job description

We are a forward-thinking Practice based in Blackburn, and our dynamic and dedicated team is committed to providing an excellent standard of care to our patients.

We are seeking aData & Performance Administrator to join our friendly and supportive team. This is a key role within the practice, helping us deliver high-quality patient care through effective use of data and clinical systems.

The successful candidate will be responsible for running dashboards, searches and reports, maintaining accurate patient data, and supporting the practice to achieve key clinical and performance targets such as QOF, LES and Enhanced Services. You will work closely with the clinical and management teams to ensure data accuracy, effective patient recalls, and clear, actionable performance information.

Main duties of the job

To provide local leadership to the Practice admin and workflow teams whilst contributing positively to the overall improvement culture within the Practice.

To work with the Practice Leadership team to identify, implement and review the systems within the Practice, to maximise income and patient outcomes.

To utilise Practice and patient data to improve performance and assist the Practice in meeting targets and improving the provision of health to the Practice population.

About us

William Hopwood Surgery, with a population of approximately 5,500 patients, favours innovation and development. We are a teaching practice with links to Manchester University. The practice is owned by the partners with a purpose-built building.

We believe in providing an exceptional service to our patients while also ensure the wellbeing and safety of our staff. The Partners are looking for people with drive, enthusiasm and skills to support in the future development of the practice. If you believe you have the vision, commitment and passion for making a difference to the lives of our patients and staff, we would like to hear from you.

• Access to the NHS pension

Job responsibilities

Work with senior leadership team to develop strategies for improving patient outcomes and maximising income for the Practice using QoF and enhanced services both local and national.

Promote national, local and practice quality standards for chronic disease management, to ensure that the quality of care is maintained at a high standard using NICE guidance and the existing GP contract as a guide.

Utilise available data and quality improvement strategy to identify patients requiring long term condition and QoF reviews and ensure this process runs efficiently. These include:

• Supporting the Practice manager in the submission of all quality domains like QOF, LES, month end/year end data.
• Running reports and inviting patients in for their QOF, LES NHS health check appointments.
• Running monthly CQC searches, completing any action required and updating the monitoring spreadsheet, highlighting any issues to the senior management team.
• Supporting the Practice manager in the submission of month end/year end data.
• Supporting the Practice manager in PPA claims.
• Organising and recalling of eligible patients for vaccination clinics/home visits.
• Proactively seek and implement a variety of quality and improvement projects, including those directed by the senior leadership team.
• Where required to assist and undertake clinical and administrative audits.
• To check and correct patient coding against business rules for GP contracts i.e.: QOF/ IIF/ QOEST.
• Work with clinical and non-clinical staff to improve the accuracy of data input.
• To take a lead and develop the Practice’s use of patient online services.
• Organise and order vaccination and immunisations stocks.
• Assist with maintaining accurate disease and QoF registers within the clinical system.
• To manage the complaints and significant events processes in line with Practice policy, proactively linking any actions with quality improvement opportunities.
• To assist with premises maintenance and identify improvement opportunities as directed by the Practice Manager.
• To assist with health and safety risk assessments, identifying and acting on any actions as guided by the Practice Manager.

Person Specification

Qualifications

• Strong IT and data skills (Excel and EMIS experience are essential)
• Proven experience running searches and producing reports to support clinical and performance targets
• Excellent attention to detail and accuracy
• A proactive, organised approach with strong problem-solving skills
• Previous experience working in a GP practice is essential
• Good understanding of confidentiality, information governance, and data protection (GDPR)

Experience

• Previous experience working in a GP practice is essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.