Data Operator- Senior

Equifax, Inc.; Nottingham; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

4 days in-office collaboration

Friday flexibility

Job summary

Equifax, Inc. is seeking a Senior Operations Specialist to ensure client SLAs are met or exceeded and to drive best practice standards within the team.

The role reports to the Team Manager and collaborates with an operations group of 7 to support the remittance process and QA activities. The position is a 12-month fixed-term contract to cover maternity leave, with duties including managing escalations, training, and maintaining effective client, DCA, and supplier communications while deputising

Qualifications

• Experience in an administrative role.
• History of working against SLAs and KPIs.
• University degree at 2:1 or above desirable but not essential.

Responsibilities

• Ensure all client SLAs are met or exceeded.
• Daily reporting of SLAs workflow.
• Accurate completion of the Client Remittance Process.
• Team quality assurance and feedback to Team Manager.
• First point of contact for client/DCA escalations.
• Support with on-going training and coaching to maintain morale.
• Delivery against business objectives and escalation handling.
• Documentation ownership and process improvements.

Skills

Interpersonal communication

Decision making

Organisational skills

Independent working

SLAs and KPIs

Excel

Education

University degree 2:1 or above

Tools

Excel

Job description

The Senior Operations Specialist will drive success by ensuring all SLAs are met or exceeded, to set best practice standards within the team to ensure that the team successfully meet client expectations and support TDX Group’s overall business strategy.

This role will report into the Team Manager whilst working closely with an operational team of 7 team members. The role will involve working with DCAs to ensure that the team's processes run effectively, completing first line escalations, and acting as first stage sign off for the remittance process. The role will also involve deputising for the team leader in their absence and completing quality assurance activity.

This role plays an important part in the success of the business and involves communicating both internally with other areas of the business as well as externally with clients, DCAs and suppliers.

This position is offered as a 12-month fixed-term contract to cover a period of maternity leave.

What You'll Do

Process

• Ensure all client SLAs are met or exceeded

• Daily reporting of SLAs work flow

• Accurate completion of the Client Remittance Process

• Team quality assurance and feedback to Team Manager

• First point of contact for client/DCA escalations

• Support with on-going training and coaching ensuring high levels of morale and motivation

Delivery against Business Objectives

• Service Level Agreement management and exception management and escalation

• Regular benchmarking sessions to ensure consistency

Process Improvement

• Ownership of documentation including reviews or updates of key operational policies, processes and flows and procedures

• Identify process improvements and follow through to completion

Relationship Management

• Support with client relationships, for example client calls or reporting packs

• Ensure that communication with clients, DCAs and internal stakeholders is effective and timely

What Experience You Need

• Eexperience working in an administrative role

• History of working against SLAs and KPIs

• A University Degree at 2:1 or above desirable but not essential

What Could Set You Apart

• Strong decision-making skills and excellent interpersonal & communication skills

• Strong numerical and literacy skills

• Good attention to detail with excellent organisational skills and the ability to prioritise varying workloads on your own initiative

• Comfortable suggesting and delivering process improvements

• Flexible and self-motivated, ability to work independently

• Working knowledge of Excel

We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday–Thursday) , paired with Friday Flexibility to wrap up your week remotely.