Data Operations Senior Analyst

Nationwide Group; Swindon, Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Private medical insurance

Pension

Annual performance-related bonus

Training and development

Salary sacrifice scheme

Life assurance

Wellhub – health and wellness

Volunteering days

Job summary

Nationwide is seeking an experienced Senior Analyst to join our team on a permanent basis. You will analyse performance, customer and market data to identify trends, risks and opportunities, and translate insights into clear recommendations for senior stakeholders.

Based in the UK with hybrid working, you will spend time at our Swindon or London offices and collaborate with managers and leaders across the business to support strategic objectives and improve customer outcomes.

Qualifications

• Must have strong analytical capability and commercial awareness.
• Experience analysing performance, customer and market data to identify trends, risks and opportunities.
• Ability to translate complex data into clear, actionable recommendations for senior stakeholders.

Responsibilities

• Produce robust management information and forecast future performance.
• Translate data into meaningful recommendations to influence senior decision-makers.
• Support change initiatives and drive process improvements across teams.

Skills

Analytical thinking

Data analysis

Stakeholder communication

Problem-solving

Business insight

Tools

SAS

Excel

Reporting tools

Job description

We're looking for experienced Senior Analysts to join our team on a permanent basis. You'll play a key role in providing insightful analysis and recommendations that support decision-making, shape strategic initiatives and help ensure our products, services and propositions continue to meet the needs of our members.

Working closely with managers, senior leaders and colleagues across the business, you'll analyse performance, customer and market data to identify trends, risks and opportunities. Your insights will help influence business decisions, support proposition development and contribute to the delivery of key strategic objectives.

You'll be responsible for producing robust management information, forecasting future performance and translating complex data into meaningful recommendations for senior stakeholders. You'll also support change initiatives, identify opportunities for process improvement and work collaboratively across teams to deliver successful business outcomes.

The role requires strong analytical capability, commercial awareness and the confidence to communicate complex findings clearly to a range of audiences. You'll use data, modelling and insight tools to investigate business challenges, develop recommendations and help drive continuous improvement across the function.

Customer outcomes remain at the heart of everything we do. We're looking for individuals with excellent analytical and problem-solving skills, experience working with large datasets and the ability to influence stakeholders through clear, evidence-based recommendations. Experience using analytical tools such as SAS, alongside strong Excel and reporting skills, would be highly beneficial.

Please note that Senior Analyst roles may support a variety of business areas across the Society. While responsibilities may vary depending on the team, all roles focus on using data and insight to support strategy, improve performance and deliver better outcomes for members.

We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 28 and 35 hours.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged