Data Operations Executive

TotalEnergies; Lower Kingswood; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A leading energy supplier in the UK is seeking a Data Operations Executive for a 6-month contract. You will support the customer lifecycle by managing data interactions and resolving queries within a friendly, agile team. Ideal candidates should have experience in customer service and proficiency in MS Office. This role offers a competitive salary and a dynamic work environment.

Qualifications

• Intermediate proficiency in MS Office (Word & Excel).
• Good numeracy skills.
• Strong communication and problem-solving abilities.

Responsibilities

• Support Data Operations processes within industry timescales and SLAs.
• Manage queries, escalations, and complaints according to business rules.
• Collaborate with other departments and provide technical support.

Skills

Excellent written and verbal communication skills

Problem solving

Planning and organization

Negotiation and influencing skills

Education

Experience in energy or customer services industries

Tools

MS Office

Job description

We are recruiting for a Data Operations Executive to join our team on a 6-month contract, working on a project for Radio Teleswitch Service at our Tadworth office.

Data Operations provides support for TGP’s customer lifecycle, managing market interactions to maintain accurate metering and read data essential for billing and industry settlement in electricity and gas markets.

The role primarily involves providing process support, liaising with stakeholders to resolve data exceptions and customer queries.

As a Data Operations Executive, you should be approachable, flexible, and adaptable.

We value our employees highly. If you seek a fast-paced environment with a global brand and strong UK presence, and want to work within a friendly, proactive team, this is an excellent opportunity.

Salary: £22,925 to 25,623 pa

Bonus: Up to 10% at the end of the contract

Location: Kingswood KT20 6RP - Office-based during induction, agile working after 3 months

Working Pattern: Hybrid (3 days in office, 2 at home)

Contract Type: Fixed Term Contract - 6 Months

About the Office:

Located at Kingswood Field, KT20 6RP, a 28-acre campus in Surrey with trail walks, an onsite restaurant and café, coffee shop, and a Nuffield gym with classes. Facilities include electric vehicle charging points, secure bike racks, and a private shuttle bus service from the train station.

Activities:

• Support Data Operations processes within industry timescales and SLAs to ensure excellent customer experience.
• Manage queries, escalations, and complaints according to business rules.
• Maintain data integrity in industry databases through dataflows.
• Support data cleansing projects.
• Collaborate with other departments and provide technical support on industry processes.
• Maintain relationships with external third parties to ensure high performance.
• Respond to emails in department mailboxes per SLA.

Qualifications / Experience:

• Experience in energy or customer services industries is beneficial.
• Intermediate proficiency in MS Office (Word & Excel).
• Excellent written and verbal communication skills.
• Good numeracy and problem-solving abilities.
• Strong planning, organization, negotiation, and influencing skills.

About Total Gas & Power:

Leading UK energy supplier, part of a major oil and gas company, with a focus on low-carbon energies. Aiming for 25 GW of renewable capacity by 2025 and expanding into international renewable markets.

Our vision is to be the UK’s most trusted energy provider.

Diversity and Inclusion:

We promote respect and inclusivity, providing equal opportunities regardless of background or identity, believing diversity is an asset for our group and individuals.