Data Officer

Allscreens Nationwide Ltd; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Felix is seeking a CRM Administrator to provide high-quality operational support for Fundraising by accurately processing, maintaining and validating supporter data within the CRM. The role ensures data quality and GDPR compliance while supporting campaigns and reporting in a hybrid London-based setting.

Responsibilities include data import/validation, CRM housekeeping, and collaboration with Fundraising, Marketing and Finance teams.

Qualifications

• Experience working within a CRM, fundraising operations or data administration environment.
• Experience preparing, cleansing and validating data for import into CRM systems.
• Experience processing and maintaining accurate data records.
• Experience working with bulk data imports, exports and data manipulation.
• Strong Microsoft Excel skills, including formulas, lookups, filtering, sorting and working with large datasets.
• Experience identifying and resolving data quality issues.
• Understanding of CRM data management principles and fundraising operations.
• Knowledge of GDPR, PECR and good data handling practice.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong attention to detail and commitment to accuracy.

Responsibilities

• Process, import and maintain supporter, donation and event data in the CRM.
• Prepare, cleanse and validate data files prior to import.
• Perform routine CRM housekeeping to keep records accurate.
• Support data selections, suppression files and operational reporting.
• Assist CRM Manager with routine activities and queries.

Skills

CRM experience

Data administration

Excel

Data quality

GDPR

Fundraising ops

Data imports

Job description

Contract Type:12 - Month Fixed Term Contract

Location:Hybrid, London

Requirements

We can only employ applicants who currently have the right to work in the UK. As part of our safer recruitment

WE ARE FELIX

We bring people together to rescue, repurpose, and share surplus food that would otherwise go to waste, turning an environmental

problem into a social opportunity.

Together with 16 other independent charities, 18,000 volunteers, and thousands of partners, we are the UK’s food rescue network,

supporting 1.5 million people across the country.

We're about fuller plates, fuller communities, and fuller lives.

PURPOSE OF THE JOB

To provide high-quality operational CRM support for Fundraising through the accurate processing, maintenance and validation of

supporter data. The role is responsible for ensuring fundraising data is processed efficiently and accurately, supporting

fundraising campaigns, CRM administration and data quality, while maintaining compliance with organisational policies and data

DUTIES AND RESPONSIBILITIES

CRM Administration

• Process, import and maintain supporter, donation, event and fundraising data within the CRM system, ensuring records are accurate, complete and processed within agreed service levels.
• Prepare, cleanse and validate data files prior to import, identifying formatting issues, duplicate records and data anomalies.
• Carry out bulk data updates and routine CRM administration activities to support fundraising operations.
• Perform routine CRM housekeeping activities to maintain accurate and reliable supporter records.

Data Quality

• Proactively monitor and improve data quality through routine validation, cleansing and identification of incomplete, duplicate
• Support the ongoing integrity of fundraising data by identifying operational issues and escalating where appropriate.
• Ensure data processing activities comply with GDPR, PECR and organisational policies.
• Support fundraising campaigns through the preparation of data selections, suppression files and operational reporting.
• Assist the CRM Manager with routine CRM activities, fundraising processes and operational support.
• Respond to internal CRM administration requests and routine operational data queries, escalating more complex issues where appropriate.

CRM Development & Improvement

• Assist with user acceptance testing of CRM enhancements, new functionality and process improvements.
• Maintain documentation for CRM administration processes and contribute to the continuous improvement of operational procedures.
• Identify opportunities to improve data quality, CRM processes and operational efficiency.
• Work collaboratively with colleagues across Fundraising, Marketing, Digital, Finance, Database & Reconciliation and Supporter Care teams to support effective fundraising

ESSENTIAL CRITERIA

• Experience working within a CRM, fundraising operations or data administration environment.
• Experience preparing, cleansing and validating data for import into CRM systems.
• Experience processing and maintaining accurate data records.
• Experience working with bulk data imports, exports and data manipulation.
• Strong Microsoft Excel skills, including formulas, lookups, filtering, sorting and working with large datasets.
• Experience identifying and resolving data quality issues.
• Understanding of CRM data management principles and fundraising operations.
• Knowledge of GDPR, PECR and good data handling practice.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong attention to detail and commitment to accuracy.

EQUITY DIVERSITY INCLUSION & BELONGING

At Felix, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions

of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment

extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.