Data Manager with ServiceNow Foundation

TN United Kingdom; London; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Data Manager with expertise in ServiceNow to lead the Foundation Data Management process. This hybrid role involves developing and implementing data management strategies aligned with ITIL best practices, ensuring data accuracy, and fostering collaboration with internal and external stakeholders. Ideal candidates will have a strong background in data management, excellent analytical skills, and a proven ability to drive process improvements. Join this forward-thinking organization to make a significant impact on data governance and management practices.

Qualifications

• 5+ years of experience in Data Management within a large organization.
• Proven experience managing data structures and tools in a multi-vendor environment.

Responsibilities

• Lead the development and management of the Foundation Data Management process.
• Ensure adherence to ITIL best practices and maintain accurate Foundation Data tables.

Skills

Data Management

ServiceNow

Analytical Skills

Problem-Solving

Communication Skills

ITIL / ITSM Knowledge

Tools

ServiceNow

Job description

Role: Data Manager with ServiceNow Foundation

Location: Birmingham / London, UK (Hybrid)

Duration: 6 months contract

Key Responsibilities

1. Lead the development, implementation, and ongoing management of the Foundation Data Management process in alignment with ITIL best practices.
2. Ensure that all Foundation Data Management processes, policies, and procedures are clearly defined, documented, and adhered to across the organization.
3. Manage and maintain the Foundation Data tables within ServiceNow, ensuring the data accurately reflects the current environment.
4. Act as the primary point of contact for Foundation Data Management, collaborating with internal IT teams, external partners, and suppliers to ensure alignment and integration with other ITSM processes.
5. Foster strong relationships with stakeholders to promote the adoption of Foundation Data Management processes.
6. Coordinate with service owners and technology teams to ensure CIs are aligned with Foundation Data elements.
7. Regularly audit and validate Foundation Data to ensure accuracy and completeness.
8. Develop data quality metrics and reporting tools to monitor data health and identify improvements.
9. Provide reports and dashboards to senior management on Foundation Data activities and their impact on the CMDB.
10. Evaluate and recommend tools and technologies supporting Foundation Data management.
11. Drive automation of Foundation Data Management tasks to enhance efficiency.
12. Ensure integration of Foundation Data Management tools with other ITSM tools and processes.
13. Build, lead, and mentor a team of Foundation Data Analysts and specialists, providing training and development.
14. Identify process improvement opportunities and implement enhancements.
15. Stay updated with industry trends and best practices in ServiceNow Foundation Data Management and ITSM.

Skill Requirements

1. Minimum of 5 years’ experience in Data Management or related discipline within a large global organization.
2. Proven experience managing data structures and tools in a multi-vendor environment.
3. Experience with ServiceNow, including CSDM implementation, is highly desirable.
4. Strong analytical and problem-solving skills with attention to detail.
5. Understanding of data structures, sources, organization, storage, and workflows.
6. Motivated, flexible team player capable of delivering in a timely manner.
7. Excellent communication skills to share insights effectively with stakeholders.
8. Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
9. Advocacy for process efficiencies, stabilization, and continuous improvement.
10. ITIL / ITSM knowledge, experience, or certifications are advantageous.