Data Manager Team Lead

Gallagher; Cardiff; On-site; GBP 31,000 - 37,000; Full time

Job summary

A global brokerage firm based in Cardiff seeks a Team Manager to oversee a team of telemarketers. The role involves daily operations management, team motivation, and performance monitoring. Ideal candidates will have managerial experience in a regulated environment and strong communication skills. Benefits include a generous salary up to £37,000 plus bonuses, flexible hours, and extensive development opportunities.

Benefits

Flexible hours

25 days holiday

Pension scheme

Life insurance

Training opportunities

Employee referral scheme

Qualifications

• 1 year+ of managerial experience in a regulated office environment.
• Strong communication and coaching skills.
• Ability to interpret data and present findings.

Responsibilities

• Oversee daily operations and manage a team of telemarketers.
• Conduct regular performance reviews and implement training.
• Coordinate with other departments to optimize processes.

Skills

Managerial experience

Regulatory awareness

Strong communication skills

Data interpretation

Motivational attitude

Education

CII qualification

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Do you enjoy coaching and mentoring others on providing brilliant service to every customer? Are you looking for a job with line management opportunities, where you will be leading and inspiring colleagues to meet team goals? If so, we’d love you to apply for our Team Leader opportunity.

How you\'ll make an impact

This is a full-time, on-site role for a Team Manager based in Llantrisant. The Team Manager will oversee daily operations, manage a team of telemarketers, and ensure that team members meet performance targets and provide excellent service. Responsibilities include monitoring performance, conducting regular reviews, and implementing training and development programs. The Team Manager will also coordinate with other departments to optimize processes and contribute to business goals.

• Motivate and encourage the morale of the team, proactively managing all employee relation issues, ensure team efficiency and employee engagement.
• Develop and monitor progress towards targets, review branch profitability and share with senior management.
• Carrying out regular one-to-one and team meetings to provide coaching, feedback, support and set individual career pathways.
• Utilising data to ensure accurate performance management is carried out and relayed back to the individuals in the team.
• Carrying out team audits to ensure the team are paying close attention to detail (i.e. following scripts).

About You

• 1 year+ Managerial experience in a regulated office environment is desired
• CII qualification preferred.
• Regulatory awareness and ability to work to FCA guidelines.
• Previous experience managing, leading, or supporting a team is required.
• Able to interpret data with accuracy and present findings articulately.
• Committed to learning and developing industry knowledge pursuing standards in excellence.
• Strong communication skills.
• Can display a sale driven and motivational attitude.
• An approachable and open-minded management style with a genuine desire to help their team thrive.
• Excellent communication skills and the ability to listen, coach, mentor, and support colleagues.

Benefits

• A generous base salary of up to £37,000 + Bonus Opportunities - OTE £40K+
• Monday – Friday, flexible hours between 8:00am – 6pm
• Benefits include 25 days holiday, pension, and life insurance.
• Training opportunities, fully funded qualifications, and learning and development courses.
• Progression opportunities.
• Department events.
• Fun, positive work culture.
• Gallagher Benefits Choice Portal.
• Employee referral scheme.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.