Data & Insights Manager (part-time, 3 days per week)

Amref Health Africa UK; London; On-site; GBP 35,000 - 50,000; Part time

Job summary

A leading NGO focused on health transformation in Africa seeks a part-time Data & Insights Manager in London. The role involves enhancing the use of CRM tools to drive supporter engagement and income generation. The ideal candidate will possess strong data analysis skills and be proficient in Microsoft Dynamics 365, contributing to organizational growth and strategic initiatives.

Benefits

Generous pension scheme with employer match

Flexible working opportunities

Enhanced parental leave policies

25 days annual holiday allowance

Tickets for Good membership

Support for continuous professional development

Qualifications

• Minimum of 3 years’ experience with Microsoft Dynamics CRM and ERP.
• Experience in data analytics within the charity or public health sectors.
• Fluent written and spoken English.

Responsibilities

• Lead implementation of CRM and ERP tools to drive data utilization.
• Ensure data integrity and compliance across the organization.
• Provide expertise to improve data-driven decision-making culture.

Skills

Data visualization

Descriptive and predictive data analytics

Communication skills

Project management

Attention to detail

Education

Degree in a relevant field

Tools

Microsoft Dynamics 365

Microsoft SQL Server

PowerBI

Google Analytics

Job description

Data & Insights Manager (part-time, 3 days per week)

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Company Description

About Amref Health Africa

Amref Health Africa is the largest Africa-based international health development organisation. We work to bring about lasting health change in Africa.

Headquartered in Nairobi, Amref works in 35 countries to improve access to healthcare and to help create an environment that is conducive to good health. Amref’s programmes focus on: child health and nutrition; communicable and non-communicable diseases; health financing; maternal, newborn health; neglected tropical diseases; sexual and reproductive health and rights; and water and sanitation and hygiene. Our programmes align with our Global Strategy objectives: to increase primary healthcare access for all, and to address the social determinants of health such as access to education, gender, and exposure to the impacts of climate change.

Amref Health Africa UK (Amref UK) is an independent UK-registered NGO that exists to support the programme and policy activities of Amref. With a UK-based Board of Trustees and staff team, our main purpose in the UK is to develop and manage partnerships with UK donors who want to support Amref’s work in Africa. Amref UK’s Strategy 2024–2030 will deliver growth to support the work towards Africa’s health transformation. Guided by our organisational values of Integrity, Quality and Ubuntu, we raise funds by engaging supporters and donors from across the giving spectrum.

Job Description

About this Role

We are seeking a highly motivated and detail-oriented Data & Insights Manager to lead on the day-to-day development, implementation and utilisation of our Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) tools through our data management platform, Microsoft Dynamics 365. This role is pivotal to embedding a culture of data-driven decision-making across Amref UK, ensuring the integrity and strategic use of our data to enable strategic growth in supporter engagement, retention and income generation.

The Data & Insights Manager will be a key point of contact for colleagues across the organisation, playing an instrumental role in shaping how we gather, manage and utilise data at Amref UK. They will be critical in providing expertise and establishing new ways of working across keys Amref UK teams, including Supporter Engagement, Programmes & Strategic Partnerships, Finance, Operations and Senior Management. The postholder will be the organisational expert in Microsoft Dynamics working with senior leaders, Amref HQ ICT, Amref’s global Fundraising & Marketing Development team (FMD) and third-party vendors to develop, implement and integrate processes and reporting tools that aid analysis and insight. They will be responsible for delivering improved functionality and system upgrades while maintaining data integrity and compliance requirements. Expertise in relational database design and familiarity with marketing tools such as Google Analytics would also be an advantage.

To be successful in this role, the post holder will need to be a team player who brings a combination of technical expertise, communication skills and business change experience.

Qualifications

Person Specification

Essential

• Minimum of 3 years’ experience with Microsoft Dynamics CRM and ERP.
• Experience in descriptive and predictive data analytics within the charity or public health sectors (comparable private sector experience will also be considered).
• Expertise in CRM systems, data visualisation tools, and demographic analysis.
• Knowledge in databases, especially Microsoft Sql Server.
• Expertise in relational database design and business intelligence systems/data, with experience utilising PowerBI or Qlik to interface with Dynamics data.
• Excellent interpersonal, presentation and communication skills
• Resilience in working to deadlines and managing workloads with intense peak periods.
• Strong communication skills, with the ability to translate complex data into accessible insights.
• Project management skills, with the ability to multi-task and prioritise effectively, with a high degree of flexibility and adaptability to respond to changing needs.
• Excellent attention to detail, organisational and problem-solving skills
• Good understanding of UK GDPR principles and regulations.
• Fluent written and spoken English
• Confident and proficient in the use of Microsoft Office 365 (including SharePoint, Teams and Planner)
• Ability and willingness to travel internationally as required
• Commitment to Amref’s global values of Integrity, Quality and Ubuntu.
  
  

Desirable

• Microsoft Dynamics 365 credentials
• Lived experience and/or experience working in the health development sector
• Experience in working in a multicultural environment
  
  

Additional Information

Benefits Of Working At Amref UK

• Amref UK is a Living Wage employer
• Generous pension scheme with employer match of up to 7.5%
• Flexible working opportunities
• Enhanced parental leave policies
• 25 days annual holiday allowance, rising to 27 after 2 years’ service, plus bank holidays and 3 additional days at Christmas
• Season ticket loan and Cycle-to-work schemes
• Staff Benefits and Employee Assistance Programme through BHSF Connect
• Tickets for Good membership
• Support for continuous professional development
  
  

Notes for Applicants

To apply, please read the attached job description and submit a CV and cover letter (maximum of 2 pages each) demonstrating your interest in and suitability for the role. Applications must be submitted through the SmartRecruiters platform by 5pm BST Monday 21st July 2025. First round interviews will take place ton Wednesday 13th August 2025.

Amref UK champions diversity, equity and inclusion in every aspect of our work. We appoint our staff on merit, respecting and valuing the wide range of ways in which they are able to demonstrate the potential, experience and skills we seek. Unfortunately Amref UK is not able to support UK work permit sponsorship for this role, so all candidates must already hold UK Right to Work status.

If you have additional access needs, requiresupport with your application, or if you have any questions about the role, please email [e-mail] with “Data & Insights Manager role” in the subject line.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Non-profit Organizations

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