Data Inputter (Nights) - 15 hours per week

William Jackson Food Group Limited; Nelson; Híbrido; GBP 12.000 - 18.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

33 days holiday (incl. Bank Holidays)

Staff discounts on all products

Volunteering day per year

Cycle to Work Scheme

Charity payroll donations

Holiday Purchase Scheme

Employee assistance services

Descripción de la vacante

Wellocks is seeking a Customer Service Night Data Inputter to support customers and investigate delivery and product issues. You will be the first point of contact outside typical daytime hours.

The role involves processing emails, resolving order problems, and updating customers on status, with a focus on accuracy and timely responses in a busy nights environment.

Formación

• Strong customer service experience is essential.
• Excellent communication skills are required.
• High attention to detail and accuracy.
• Ability to thrive in a fast-paced environment.
• Experience in logistics, depot operations, transport, or order processing is a bonus.

Responsabilidades

• Placing orders received via email.
• Investigating problems with orders and products.
• Reporting issues and following through to resolution; help improve processes.
• Provide prompt, reliable, high-quality support to customers.
• Update customers on order status and any out-of-stock items.
• Escalate trends or concerns to management when needed.

Conocimientos

Customer service

Communication skills

Attention to detail

Fast-paced work

Problem-solving

Descripción del empleo

Vacancy - Data Inputter (Nights)

Part-time - 15 hours per week (working hours typically between 3pm - 12am)

About the role

We are looking for a Customer Service Night Data Inputter to support customers, investigate delivery/product issues, and ensure every query is resolved quickly and professionally. You will be the first point of contact when customers need help outside of typical daytime hours.

What you will do:

• Placing orders that are received via email
• Investigating problems with orders, and products
• Reporting issues, ensuring every issue is followed through to resolution, and helping improve processes
• Ensuring customers receive prompt, reliable, high-quality support
• Updating customers on status of their order and any out-of-stock products

• Escalating trends or concerns to management where needed

What you will need:

• Strong customer service experience
• Excellent communication skills
• Attention to detail and accuracy
• Ability to work in a fast-paced environment
• Experience in logistics, depot operations, transport, or order processing is a bonus
• A proactive, problem-solving mindset

Who you will be working with:

• Transport Teams
• Business Development Managers
• Key Account Team
• Customers

This role is perfect for someone who thrives in a varied, hands-on support environment and enjoys solving problems.

Let us tell you some benefits you would receive at Wellocks:

• 33 days holiday (inclusive of Bank Holidays)
• Generous employee discounts on all our products
• Fancy volunteering? We will give you one day off a year to take part in volunteering.
• Cycle to Work Scheme that offers discounted bikes and cycling equipment.
• Donate through your pay to a charity of your choice. The money is simply deducted through your pay before tax, so for every pound you donate, the 20p that usually goes to tax will go to the charity instead!
• Holiday Purchase Scheme
• We also have a range of employee assistance services which can be tailored to give you support on things such as finances, health and wellbeing.

About us

Wellocks, is one of the leading UK fresh food distributors using the finest ingredients we support chefs with quality ingredients. We offer pre prepared veg items to our customers which is an integral part of our service.

We're proud to be part of the William Jackson Food Group, a dedicated family-owned food business which started in 1851. Our sister businesses are Abel & Cole, Jacksons Bakery and Belazu. Family values and the commitment which comes with such a long-standing business are rooted in our culture here at Wellocks.