Data Governance & Operations Manager

Crisis UK; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A national charity for homelessness is seeking a Data Governance & Operations Manager. You will lead data governance and operational processes, ensuring data is trusted and used responsibly. With a focus on collaboration, you will help establish a well-governed data environment and improve cross-departmental relationships. The role offers a competitive salary and excellent staff benefits, including flexible working options.

Benefits

Competitive salary

Interest free loans for travel

Pension scheme with employer contribution

28 days annual leave

Flexible working hours

Wellbeing Leave

Qualifications

• Strong experience in data governance and operations, ideally within a Microsoft environment.
• Understanding of integrating data from systems into modern platforms.
• Ability to communicate with technical and non-technical colleagues.

Responsibilities

• Lead development of data governance and operational processes.
• Oversee data operations ensuring efficiency and compliance.
• Nurture cross-departmental relationships for effective data usage.

Skills

Data governance

Microsoft Dynamics CRM

Stakeholder engagement

Data quality stewardship

Communication skills

Tools

Microsoft Fabric

Job description

Overview

The Data Governance & Operations Manager at Crisis is a pivotal role in our transformation journey. You will lead the development of data governance, architecture, and operational processes that ensure our data is trusted, accessible, and used responsibly to drive our mission to end homelessness. You will oversee data operations including selections, integrations, and data engineering, ensuring that work is efficient, compliant, and aligned with organisational priorities. Working closely with the Head of Technology, the Infrastructure and Business Systems teams, and the Insight function, you will help establish a modern, unified, and well-governed data environment built on Microsoft Dynamics CRM and Microsoft Fabric. We are bold with a culture of continuous improvement and collaboration. You will lead and support a skilled team, helping colleagues to develop critical skills to make the most out of our evolving technology stack. You will nurture cross-departmental relationships and play a key role in shaping how Crisis connects and uses data across fundraising, volunteering, client services, and finance. Your work will help ensure that data processes are effective today and ready for the future, making a clear and impactful contribution to Crisis\' mission.

Note: this job description describes responsibilities and qualifications related to the role and is not a job posting content creator matter. For more information about the organisation, refer to Crisis’ official communications.

Responsibilities

• You have strong experience in data governance and operations, ideally within a Microsoft environment, and can turn frameworks and policies into practical, proportionate processes that people can adopt easily
• You understand how data from systems such as Dynamics CRM, Finance, and others can be structured and integrated within modern data platforms such as Microsoft Fabric
• You are a clear, confident communicator who can bring technical and non-technical colleagues together around shared goals, demonstrating a collaborative and inclusive approach
• You have excellent stakeholder engagement skills and can build credibility across diverse teams including fundraising, volunteering, client services, and policy
• You are committed to data quality, stewardship, and responsible use, and you can help embed these values across the organisation in an equitable and accessible way
• You share Crisis\' commitment to being bold, impactful, collaborative, and equitable in everything we do

About Crisis

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Benefits

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days\' annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am to 4pm
• Wellbeing Leave to be used flexibly
• And more (full list of benefits available on our website)
• Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves, and contribute to making Crisis a truly diverse organisation.