Data Entry Officer

Cwm Taf Morgannwg University Health Board; Pontypridd; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional health board in Wales seeks a Data Entry Officer to support administrative duties and patient interaction. The ideal candidate should have strong interpersonal skills and experience in office administration, particularly in healthcare settings. This role offers a supportive team environment dedicated to compassionate patient care and community health.

Qualifications

• Welsh skills desirable: Speaking & Listening at Level 3 (CEFR B2) or above.
• Relevant office experience is essential.
• Experience in using databases and audio typing.

Responsibilities

• Liaise with patients and professionals to foster good relationships.
• Handle routine information with tact and empathy.
• Perform reception duties and organise daily work.
• Maintain filing systems and undertake data entry.
• Work within standard operating procedures.

Skills

Good interpersonal skills

Communication skills

Sensitivity to mental health issues

Proficient in Microsoft Word

Proficient in Outlook

Proficient in PowerPoint

Education

NVQ II in administration

RSA II typing qualification

Job description

Overview

The Data Entry Officer will need to liaise in a professional manner with colleagues, visitors and patients and undertake a range of duties to support the smooth running of the department. The emphasis within the Service will be on team working, sharing of knowledge and experience for the overall benefit of the organisation. Also, to ensure that through personal development the post holder should assist in the implementation of Health Board policies and procedures in order to achieve the Board objectives.

Responsibilities

• Liaise with patients and professionals within the Trust, Local Authority and external agencies. Use communication and interpersonal skills to foster good working relationships.
• Handle routine information with tact, persuasion, and empathy, especially when dealing with distressed clients and carers.
• Perform reception duties, including meeting and greeting clients and visitors.
• Use judgment to seek advice for urgent telephone calls. Organise daily work processes as part of a team, providing admin support to the LPMHS. Filing; maintain filing systems and databases. Receipt and distribute mail for the department.
• Undertake photocopying and liaise with colleagues/departments as required. Undertake data entry, including making and outcome appointments. Use Health Board and Local Authority clinical systems frequently.
• Deal sensitively with clients in person and via telephone. Handle distressing circumstances and highly sensitive correspondence.
• Work within standard operating procedures, using initiative when unsupervised or off-site. Ensure safe use of all equipment, reporting faults to the Team Leader. Secure all work areas before leaving at the end of the day.
• Participate in performance appraisals and maintain a personal portfolio. Save and store electronic information as per Directorate procedures. Assist the Administration Support Manager with departmental audits as required.

Qualifications and Skills

• Welsh Skills Desirable: This post is advertised as Welsh Desirable. Not essential; advantageous for short-listing. Speaking & Listening skills at Level 3 (CEFR B2) or above.
• NVQ II in administration or relevant experience, skills and knowledge. RSA II typing qualification or equivalent relevant experience. Knowledge of administrative and clerical procedures and database use.
• Essential Skills: Good interpersonal, communication and listening skills; non-judgemental; sensitivity to issues faced by clients with Mental Health problems; ability to project a positive image; ability to transfer IT skills to new applications; proficient in Microsoft Word, Outlook, PowerPoint.
• Experience: Previous office experience; experience of audio typing; experience of using databases.
• Other Role Requirements: Flexible in approach to work; ability to travel to any site managed by the Mental Health Directorate in a timely manner.

Additional Information

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. We are proud to be an NHS organisation dedicated to compassionate patient care and building healthier communities together. At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and we’re creating a space where everyone can thrive.

Discover more about working with us here:

• Cwm Taf Morgannwg University Health Board - Join CTM
• Home - Cwm Taf Morgannwg University Health Board, Working for our organisation
• Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15,000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.