Data Entry Officer

Integrated Care System; Pontypridd; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional health board in Wales is seeking a Data Entry Officer to provide comprehensive administrative support and liaise with patients and professionals. Candidates should have NVQ II in administration or equivalent experience, and a typing qualification. The role emphasizes interpersonal skills and the ability to work in a sensitive environment. This position offers opportunities for personal development within the health sector.

Qualifications

• Must have NVQ II in administration or relevant experience.
• RSA II typing qualification or equivalent experience is required.
• Knowledge of administrative procedures and database use is necessary.

Responsibilities

• Liaise with patients and professionals within the Trust.
• Organise daily work processes as part of a team, providing admin support.
• Handle sensitive correspondence and maintain filing systems.

Skills

Good interpersonal skills

Ability to work in a challenging environment

Good communication and listening skills

Sensitive to issues faced by clients with mental health problems

Education

NVQ II in administration subject or relevant experience

RSA II typing qualification or equivalent relevant experience

Tools

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

Go back Cwm Taf Morgannwg University Health Board

Data Entry Officer

The closing date is 19 August 2025

The Data Entry Officer will need to liaise in a professional manner with colleagues, visitors and patients and undertake a range of duties to support the smooth running of the department.

The emphasis within the Service will be on team working, sharing of knowledge and experience for the overall benefit of the organisation. Also, to ensure that through personal development the post holder should assist in the implementation of Health Board policies and procedures in order to achieve the Board objectives.

Main duties of the job

Liaise with patients/ professionals within the Trust, LA and external agencies. Use communication and interpersonal skills to foster good working relationships. Handle routine information with tact, persuasion, and empathy, especially when dealing with distressed clients and carers. Reception duties, including meeting and greeting clients and visitors. Use judgment skills to seek advice for urgent telephone calls. Organise daily work processes as part of a team, providing admin support to the LPMHS. Filing. Maintain filing systems and databases. Receipt and distribute mail for the department. Undertake photocopying and liaise with colleagues/departments as required. Undertake data entry, including making and outcome appointments. Use Health Board and Local Authority clinical systems frequently.

Deal sensitively with clients in person and via telephone. Handle distressing circumstances and highly sensitive correspondence. Work within standard operating procedures, using initiative when unsupervised or off-site. Ensure safe use of all equipment, reporting faults to the Team Leader. Secure all work areas before leaving at the end of the day. Participate in performance appraisals and maintain a personal portfolio. Save and store electronic information as per Directorate procedures. Assist the Administration Support Manager with departmental audits as required.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.

Qualifications and Knowledge

NVQ II in administration subject or relevant experience, skills and knowledge.

RSA II typing qualification or equivalent relevant experience.

Knowledge of administrative and clerical procedures and database use.

Skills and Attributes:

Good interpersonal skills.

Ability to work in a challenging environment.

Good communication and listening skills.

Non-judgemental.

Sensitive to issues faced by clients with Mental Health problems.

Ability to project a positive image.

Ability to transfer IT skills to new applications.

Experience:

Previous office experience.

Experience of audio typing.

Experience of using databases.

Other Role Requirements

Flexible in approach to work to meet the needs of the service.

Ability to travel to any site managed by the Mental Health Directorate in a timely manner.

Person Specification

Qualifications and Knowledge

• NVQ II in administration subject or relevant experience, skills and knowledge. RSA II typing qualification or equivalent relevant experience. Knowledge of administrative and clerical procedures and database use.
• Knowledge of working with Myrddin, FACE and WCCIS. Audio typing qualification. Knowledge of some medical terminology. NVQII in Business Administration and/or Customer Care

Skills and Attributes

• Good interpersonal skills. Ability to work in a challenging environment. Good communication and listening skills. Non-judgemental. Sensitive to issues faced by clients with Mental Health problems. Ability to project a positive image. Ability to transfer IT skills to new applications. Confident in using Microsoft Word, Outlook, Power Point.

Experience

• Previous office experience. Experience of audio typing. Experience of using databases.
• Experience of working in an NHS environment.
• Flexible in approach to work to meet the needs of the service. Ability to travel to any site managed by the Mental Health Directorate in a timely manner.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board