Data & Digital Operations Manager

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Data & Digital Operations Manager, London

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Client:

Data & Digital Operations Manager

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f15633f48d57

Job Views:

6

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

As Data & Digital Operations Manager at Smart Works, you will play a pivotal role in managing the charity's digital infrastructure and working as part of a team to ensure that the organisation is able to measure its impact, and that digital operations run smoothly and efficiently. You will oversee IT systems, digital platforms, and cybersecurity measures, identifying opportunities for improvement and innovation, and playing a crucial role in Smart Works' next steps in digitising our service.

The role requires someone confident in using data and digital platforms, with a hands-on approach. The ideal candidate will balance day-to-day digital infrastructure administration with managing relationships with external IT providers and digital tools such as databases and online referral forms. You will also take ownership of Smart Works' internal staff platform, implementing upgrades and training staff where necessary.

You will lead in managing the digital infrastructure related to client services, including overseeing contracts with external providers and making amendments to Dynamics CRM. You will be responsible for addressing local centre queries and change requests to maintain high-quality digital operations.

Additionally, you will collaborate closely with the Head of Data & Impact on ad hoc data and analysis requests across functions, aiding strategic decision-making across all Smart Works centres, and ensuring the organisation remains compliant with GDPR regulations, with a strong emphasis on safeguarding sensitive information and maintaining data protection practices.

Smart Works recently achieved significant milestones, supporting over 10,000 women annually, with notable increases in engagement with our services. Having just completed our Three-Year Plan, we are now consulting on a new strategic plan. This is an exciting time to join the organisation as we look to the future.

How to Apply

Please submit your CV and a cover letter answering the following questions by midnight on Wednesday 30th April 2025:

• Why do you want to work for Smart Works? (Max 200 words)
• What experience do you have with data and/or digital infrastructure? (Max 350 words)
• Why are you well suited to the role of Data & Digital Operations Manager? (Max 350 words)
• Is there anything else you'd like to share at this stage? (Max 150 words)

First-round interviews will be virtual on Friday, 9th May. If you cannot attend, please contact us to discuss alternative arrangements. Second-round interviews will be in person in North London on Thursday, 15th May. If you require reasonable adjustments during the process, please contact us. Smart Works is committed to inclusive employment practices, including reimbursing reasonable travel costs for interviews. We will handle your information securely in accordance with our Privacy Policy.