Data Dialler Analyst

About us

Since our founding in 2018, DNA Payments has rapidly grown into one of the largest independent, fully integrated omnichannel payments providers in the UK and Europe. We specialise in helping businesses seamlessly accept payments, whether it's through cutting-edge POS systems or online platforms.

Recognised as one of the top 50 fintech start-ups by Beauhurst, we are a true innovator in the financial space. Backed by £100 million Private Equity funding from Alchemy, we now process over £1.2 billion every month, serving 60,000+ businesses across the UK and Europe.

Our dynamic team of 375 professionals operate from our London headquarters, with regional offices spanning Hull, Nottingham and Kazakhstan. As we continue to expand, we’re on a mission to empower businesses to thrive through pioneering payment solutions. Join us and be a part of the exciting journey towards reshaping the future of payments.

Job Summary:

We’re looking for a Data Dialler Analyst to join our expanding UK team. This is a full time role, with remote working options available across the UK.

Reporting to the Head of Data Management and Contact Centre Operations, you will be responsible for running and managing a predictive dialler along with the day-to-day tasks. This includes being responsible for loading and reporting on the data, reporting on the agent activity and completing ad hoc analysis on how the data performs.

Full training will be provided to use developing tools and reports in order to manage the data within the platform, as well as to support the development of the platform going forward.

Job Description:

The Data Dialler Analyst will ensure the effective and efficient use of data within the platform, contributing to the overall success and productivity of the organisation. Day to day activities will include:

• Conduct comprehensive analyses of agent outputs and platform performance metrics.
• Identify and interpret patterns, trends, and anomalies in data.
• Track and evaluate individual agent performance metrics.
• Identify areas for improvement and develop targeted training or support interventions.
• Provide detailed feedback and recommendations based on the analysis to improve performance.
• Oversee the import and export of data within the platform, ensuring accuracy and timeliness.
• Maintain data integrity and security protocols in all data management processes.
• Implement and monitor data hygiene practices to ensure the quality of data being used.
• Continuously monitor data usage patterns and volumes to anticipate and react to demand changes.

Required skills

• Previous hands-on experience with Noetica Synthesys software is highly advantageous.
• Intermediate knowledge of Microsoft Excel, including formulas, pivot tables, data visualization and macros.
• Proven experience working with predictive diallers, including configuration, optimization, and troubleshooting.
• Understanding of different dialling modes (predictive, preview, and manual) and appropriate use cases.
• Thorough understanding of OFCOM and DMA guidelines.
• Background in data analysis, with the ability to interpret complex data sets and derive actionable insights.
• Experience with data visualization tools and techniques to present data in an understandable and impactful manner.
• Added bonus - proficiency in SQL for querying databases and extracting relevant data.

What’s in it for you?

You’ll work with a collaborative team and join a fast-growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits:

• 25 days holiday per year
• Private Medical
• Life Assurance
• Ride to work
• Access to self-learning platform
• Bookboon
• Income Protection
• Workplace Pension
• Employee Assistance Programme

Educate, Discover & Inspire

At DNA Payments, we believe that diversity drives innovation and inclusion fosters creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We celebrate and promote an inclusive environment where all employees feel valued, respected, and empowered.

Join us in creating a workplace that reflects the diverse world and customers we serve.

Should you require any reasonable adjustments throughout the interview process, please make us aware.

Location: Remote, UK