Data Collector

Yorkshire Water; Bradford; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Company van

Pension scheme

Bonus opportunity

Annual leave

Job summary

Yorkshire Water is seeking a Data Collector on a 12 Months Fixed Term Contract. The role is mobile, requiring reading domestic and commercial water meters and delivering excellent customer service, with 37 hours per week, Monday to Friday, and a salary of £27,052 – £30,024 plus a possible £1,000 annual bonus.

You will join the Water Service Delivery team, supported by a company van, pension and extensive benefits.

Qualifications

• Health and safety awareness in the workplace.
• Ability to perform manual, outdoor work.
• Excellent customer service and communication skills.
• Hold a valid UK driving licence (max 6 points).

Responsibilities

• Accurately read domestic and commercial water meters.
• Deliver professional customer service in every interaction.
• Manage workloads and complete tasks to a high standard.
• Follow health and safety procedures and policies.
• Collaborate with teams across the business to resolve issues.

Skills

Health & safety awareness

Manual labour

Outdoor work

Customer service

Relationship building

Team player

IT literacy

Workload management

Initiative

Full UK driving licence

Job description

Data Collector - 12 Months Fixed Term Contract

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £27,052 - £30,024
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• A Company van
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Data Collector progression plan
• 25 days annual leave plus bank holidays - plus 2 extra wellness days!
• Life assurance cover of 4 times pensionable salary
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Mobile Worker - we are looking for success candidate to live in and around the following postcodes HG4 and YO7 for this role

Work type:

12 Months FTC. 37 hours per week, Monday - Friday.

We have an exciting opportunity for a Data Collector to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Service Delivery are a key part of how we plan to meet the changing expectations of customers and regulators.

Help to create a thriving Yorkshire that's right for customers and the environment by accurately reading domestic and commercial water meters while delivering excellent customer service. In this role, you will focus on achieving positive outcomes for customers, colleagues and the business, taking ownership to see tasks through to completion. You will follow established processes to ensure safety and compliance, openly sharing lessons learned and supporting continuous improvement when things don't go to plan. Taking pride in your work, you will maintain the highest standards at all times, ensuring every customer interaction is professional, positive and customer focused.

Where you fit in:

• Accurately read domestic and commercial water meters to support a thriving Yorkshire that benefits both customers and the environment.
• Deliver excellent customer service, acting professionally and positively in every customer interaction.
• Take ownership of workloads and see tasks through to completion, ensuring positive outcomes for customers, colleagues and the business.
• Follow all Health & Safety procedures and company policies, identifying, reporting and helping to resolve hazards to maintain a safe working environment.
• Work collaboratively with teams across the business, including Leakage, Smart Metering, Service Operations, Network Technicians and Customer Technicians, to resolve customer queries and operational issues.
• Support the delivery of the metering programme, helping achieve GSS targets, income objectives and improved meter reading performance.
• Contribute to strong customer satisfaction and C-MeX performance by resolving issues promptly, reducing escalations and enhancing the customer experience.
• Maintain high standards of accuracy and quality, helping to improve billing accuracy, reduce customer complaints and support continuous improvement across the service.

What skills & qualifications you will need:

• Awareness of the importance of health and safety in the workplace.
• Basic level of health and fitness to undertake manual role
• Ability to work outdoors and in a manual role
• Excellent customer service, interpersonal & communication skills
• Develops and maintains effective internal and external relationships.
• Ability to work effectively within a team or individually.
• IT literate/ experience of using IT systems and technology.
• Prioritisation skills and the ability to effectively manage your own workloads.
• Ability to use and act upon own initiative to solve and overcome problems/issues.
• You must also hold a valid UK driving licence with no more than 6 points.

You will also benefit from having:

• Ability to understand and use corporate systems and IT applications
• Practical / technical maintenance skills and experience
• Basic understanding of the water distribution network, assets & processes
• A basic understanding of the water industry's legislative and regulatory framework and parameters including non-household

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea?

If you've got experience as a Data Collector and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Advert Closes 31st August

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.