Data Centre Technician, Operations, IT, & Support Engineering

Amazon.com, Inc; Swindon; Presencial; GBP 26.000 - 38.000; Jornada completa

Descripción de la vacante

Amazon.com, Inc. seeks a Data Centre Technician to join AWS Infrastructure Services in Swindon. You will be the primary resolver for support teams, troubleshooting Linux-based servers, XEN virtualization issues, and rack-level hardware problems across data centers.

Expect 24/7 shift coverage, including 12-hour shifts and potential travel up to 10%. You will document SOPs, participate in small to mid-scale projects, and mentor junior technicians while maintaining safety procedures and high system

Formación

• Experience in computer networking.
• Experience working with Linux operating systems.
• Can lift and rack equipment up to 40 pounds.
• Experience with computer hardware troubleshooting and repair, and working in confined spaces while following safety guidelines.
• Experience dealing with customers during problem resolution and working under pressure.

Responsabilidades

• Troubleshoot facility and rack-level issues within SLAs.
• Perform root cause analysis of equipment failures.
• Respond to off-hours emergency calls during on-call rotations.
• Install and configure racks of hosts per internal SLAs.
• Coordinate with vendors and technicians to replace faulty parts.

Conocimientos

Networking experience

Linux operating systems

Hardware troubleshooting

Ticketing system

Cable infrastructure

Descripción del empleo

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain – and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. A unique opportunity to join AWS as a Data Centre Technician. You will become the primary resolver for your support team, and gain troubleshooting skills on one or more operating systems. You will be able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You create and maintain documentation on technologies you support and are able to convey Standard Operation Procedures (SOPs) to junior staff. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians. You understand all aspects of the equipment you support. 24/7 shift coverage is required and may include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks, and may change based on the needs of the business. Travel may be required up to 10% of the time. Key job responsibilities Problem Solving: Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently Escalation point and technical troubleshooter for all Systems and problems Deep diving into Linux server issues XEN service virtualization troubleshooting Technical: Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical Remediation of physical layer outages, both Systems & Network Remediation or recovery of physical power issues on racks Participate in Data Center power & cooling events Operations: Meet 24x7 On-Call requirements and response during shift rotations. Install & configure racks of hosts in line with internal SLAs Triage & resolve trouble tickets for all devices in your region Data Center point of contact for all High Severity issues Physical replacement of server and network device parts Ensure correct rotation of parts & spares Help define metrics to increase our customer uptime Enforcing Amazons Security Best Practices Interact with third party vendors & contractors Contribute ideas to improve operational efficiency Project Management: Participate in and deliver on a number of high impact small to mid-scale projects Participate in team meetings for metric analysis and project status updates Help build the world's largest Cloud infrastructure Mentoring: Share knowledge and help educate less technical staff on the best practices related to all service owner issues, We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. A day in the life Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs) Perform root cause analysis of equipment failures Ensure all safety procedures are adhered to while performing work Respond to off hour emergency calls per on call rotation for any one of the region's sites Fully comply with all physical security procedures and policies.

• Experience in computer networking
• Experience working with Linux operating systems
• Can lift and rack equipment up to 40 pounds
• Experience with computer hardware troubleshooting and repair, Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience managing work and priorities through a ticketing system
• Experience with cabling infrastructure best practices and methodologies
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment) Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness., Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult your Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.