Data Centre Shift Manager

CBRE Group, Inc.; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

CBRE Group, Inc. is seeking a DC Shift Manager for their operations in London, Heathrow. The role involves overseeing shift operations, ensuring adherence to service level agreements, and managing Planned Preventative Maintenance tasks.

The ideal candidate will hold an HV qualification, supervise a team, and maintain strong client relationships. This role also requires the manager to ensure health and safety compliance and manage subcontractors effectively.

Qualifications

• HV qualification required to meet contract requirements.
• Experience in Planned Preventative Maintenance (PPM).
• Ability to maintain and develop client relationships.

Responsibilities

• Manage and oversee the shift operations for allocated contracts.
• Ensure completion of all maintenance and reactive tasks.
• Supervise health and safety compliance on site.

Skills

HV qualification

Health & Safety knowledge

Client relationship management

Supervision of sub-contractors

Tools

Computer Based Maintenance system

BMS / Ignition System

Job description

Job Title: DC Shift Manager

Business Sector: Data Centre Solutions, Critical Environment

Location: London, Heathrow

Job Purpose

• To control and implement deliverables against all allocated Customer Specific Service Level and KPI Agreements.
• To make a direct contribution to the development and successful operation of the Managed Services function, working with colleagues to develop and implement departmental strategy, objectives and improvement processes.
• The operational requirements for customer sites are to be a member of the team covering 24 hours a day 365 days per year on a shift Rota basis and to be available to cover shift members where possible.
• The Shift Manager is responsible for the day to day operation of the shift carrying out Planned Preventative Maintenance and Reactive works to Building Services Systems within a contracted site.
• It is his/her responsibility to liaise closely with their customer and promote a positive image of the company at all times.
• This role requires an HV qualification and the individual must obtain Authorised Person status to meet contract requirements.

Key Responsibilities

• Ensure that Planned Preventative Maintenance & Reactive maintenance tasks are carried out for all of the site related assets, these will be conducted through the Planned Preventative Maintenance System.
• Ensure that accurate and comprehensive records are kept pertaining to Health & Safety, Building Compliance and Quality Assurance.
• Ensure that sub-contractors perform to meet the requirement of the contract. Administer sub-contractor work approvals and safe operation while repair or service is carried out on site.
• To operate a Permit to Work System in accordance with CBRE Quality, Health & Safety procedures and client requirements (or approved client system).
• Ensure that plant faults and defects are swiftly remedied to maintain plant in serviceable order at all times.
• Escalate any incidents or concerns on site to your Engineering Manager as per agreed site escalation procedure.
• To carry out routine quality checks on workforce activities, record keeping and general housekeeping.
• Ensure that suitable spares are available to carry out maintenance of the above plant.
• Overview the buildings environmental conditions using the BMS / Ignition System and utilise same to maintain acceptable internal conditions.
• Ensure that comprehensive maintenance records are completed in the form of job sheets.
• Ensure that Method Statements and Risk Assessments are prepared, reviewed and utilised for all tasks (PPM’s and reactive) carried out to ensure safe working practices.
• Supervising and monitoring of sub-contractors works whilst they are on site undertaking maintenance or emergency repairs. Ensure method statements and risk assessments are issued and adhered to.
• To arrange and provide holiday and sickness cover at short notice and be flexible in their working patterns.
• To remain on site until a full complement of shift persons are present.
• Ensure your Engineering Manager is made aware of any absence or lateness as per company process/procedure.
• Make sure that your annual leave is requested within the correct timeframes and have the appropriate cover in place as per company holiday process / procedure.
• To maintain & develop good client relationships.
• Weekly timesheets to be completed and signed by no later than 9am every Friday and are made available to Contract Support team, any overtime must be submitted via the relevant form and made available at the same time.
• Participate in any best drill/scenario type training and any technical assessment tests.
• Ensure the provision of a Safe & Healthy working environment.
• Ensure a professional image of CBRE is presented to clients and visitors.
• Undertake other tasks as defined and requested by local management.
• Ensure assigned tasks are actioned and completed as appropriate, including the utilisation of the shift engineers to ensure the task is suitably completed.
• To undertake annual performance reviews of your shift engineers.
• To ensure the shift team are suitably skilled and trained, and appropriate training plans are drafted and implemented.
• To ensure the shift engineers are undertaking work tasks as directed and with suitable H&S awareness/implementation.
• Ensure an awareness and compliance to the contractual KPI’s/SLA’s is undertaken.
• Ensure the Computer Based Maintenance system, e.g. SI is kept up to date and that PPM and reactive tickets are closed out with accurate data captured.
• Ensure Incidents are recorded using the business systems provided within the SLA’s required by the contract.
• Ensure that any issues raised during the shift are recorded and that the handover updates are issued prior to leaving site.

Accountabilities

• Directly accountable to the Engineering/Technical Manager, however a dotted-line reporting to the other site management team exists.
• The post holder has directly reporting staff.
• This post carries no direct budgetary responsibility but financial awareness is required.

EQUAL OPPORTUNITIES

CBRE is an equal opportunities employer and is committed to fostering a diverse and inclusive work environment. We do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. All qualified applicants will receive consideration for employment.