Data Centre Ops Technician

GCS Ltd; Corsham; On-site; GBP 30,000 - 50,000; Full time

Job description

Overall purpose of the job:

Ensuring the smooth operations of the Data centre through various responsibilities, such as the Installation, patching and configuration of bespoke environments for various internal and external vendor solutions using a variety of different manufacturers of Network, Server and Storage Hardware.

Key responsibilities for this job:

1. Use internal ticketing systems and uphold fault resolution SLAs in line with contractual obligations around troubleshooting, configuration and replacement of components within a variety of managed services Hardware. (Servers, Switches, Firewalls, Storage Arrays etc).
2. Installation, configuration and effective load balancing of Intelligent PDUs for power monitoring.
3. Troubleshoot local area network (LAN) connectivity issues and support internal teams to re-establish remote access to customer environments via SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers.
4. Basic troubleshooting of structured cabling links between racks identifying any faults or inconsistencies and liaising with internal or external Cabling teams to repair and re-test.
5. Build, utilize, maintain and deploy custom DCIM software ensuring 100% adoption and accuracy is achieved in all Exponential-e client Data Centres.
6. Work with various departments within the business alongside professional and managed services as well as the Data Centre Managers to establish procedure improvements and knowledge sharing across departments.
7. Drive operational excellence and continuous Improvement within the Data Centre by working closely with the Data Centre Specialists and Managers to establish a library of supporting procedure documentation.
8. Produce monthly reports on Space, Power & Structured Cabling capacity to ensure expansion and additional cabling deployments are addressed in a timely manner and Power is closely monitored.
9. Participate, contribute and adhere to strict change control procedures when performing critical moves, adds and changes to any of the supported environments within the Exponential-e Data Centre's.
10. Build a good rapport and show competency with local policies and procedures of our third-party Data Centre providers and Hosts.
11. Produce audit and quality control checks periodically on hardware and cabling deployments to ensure 100% system accuracy is maintained.

Knowledge and experience required:

1. Ideally 3+ Years working in a Managed Hosting/Public and or Private Cloud Enterprise Data Centre Environment.
2. Experience working within a Hyper-Scale Cloud Data Centre (Desirable)
3. Proficient in Server, Storage & Network deployment and ongoing break fix support.
4. Basic knowledge and understanding of Data Centre M&E Design, Power, Cooling, Redundancy etc.
5. Deep understanding of DCIM tooling and the importance for accurate asset tracking and management - (Particularly NLyte).
6. Experience with Structured Cabling deployments of Copper & Fibre - Including design and deployment - looming, testing and terminating principles (Desirable)
7. Demonstratable experience in deploying a variety of industry recognized manufacturers of server, network and storage hardware in complex dedicated environment designs.
8. Familiar with IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO).
9. Well organized and self-motivated with the ability to work alone and as part of a team.
10. Proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software.
11. Excellent written and verbal communication skills with proficiency with Microsoft office applications.
12. Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions.
13. Passionate, engaged and enthusiastic in delivering a world class service in everything you do.
14. Willingness to participate in 24/7 on call Rota to support out of hours incidents.
15. Full UK Driving License and personal car is a must for this position.

Some travel will be made by flight or train and covered by company expenses.