Data Centre Facilities Manager

CBRE; Liverpool; On-site; GBP 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Data Centre Facilities Manager, where you will lead a dedicated team in delivering exceptional service. This role involves managing budgets, ensuring compliance with safety regulations, and fostering strong client relationships. You will be responsible for the overall operational management of the facility, driving service excellence, and promoting a culture of continuous improvement. If you have a passion for facilities management and a knack for people leadership, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• Strong people management and communication skills are essential.
• Technical understanding of HVAC systems is important.

Responsibilities

• Manage budgets and ensure client satisfaction through service delivery.
• Oversee operational management and maintain team motivation.

Skills

People management skills

Communication skills

PC literacy (Word, Excel)

Understanding of HVAC systems

Education

Member of BIFM or another FM professional body

Degree level education

Tools

Lotus Notes

Job description

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Job Title: Data Centre Facilities Manager

Business Sector: Data Centre Solutions, Critical Environment

Location: Liverpool, UK

COMPANY PROFILE

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

Job Purpose:

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Data Centre Facilities Manager to join our team. The successful candidate will have day-to-day management of a location or group of locations, including task and people management, budget control, service delivery, and customer satisfaction.

Key Tasks:

• Managing local client and CBRE budgets and reporting any out-of-line situations
• Controlling and managing service charge accounts where appropriate, providing monthly report data to the Account Manager
• Ensuring client satisfaction by being responsible for achieving client SLR and driving acceptable service delivery performance
• Maintaining strong lines of communication with the user population on all BAU activity
• Ensuring compliance with legislative, client, and CBRE health, safety, and environmental requirements
• Sharing best practices
• Working with local/central/third party project manager(s) to ensure fully integrated FM/projects delivery
• Maintaining a motivated team through management and personal development of all local staff
• Organising monthly team meetings
• Performance management
• Providing strong upward and downward communications within the team
• Overall operational management within the designated site area, including reception, post room, cleaning, security, and specialist subcontractors
• Driving and delivering first-class service excellence with innovative and compelling ideas
• Developing and implementing a customer service strategy for the location
• Developing partnering relationships with key clients in the location
• Managing and motivating the team in line with IIP accreditation and guidelines
• Delivering the "One Team" methodology within the location
• Establishing in-depth knowledge of client culture with a particular focus on real estate and site organisation
• Maintaining close liaison with the central support team to promote a consistent professional image of the CBRE brand
• Promoting and sponsoring a culture of continuous improvement and best practices
• Supporting the completion of the client monthly report
• Managing resources, both human and technical, to maximise the quality of services delivered

Person Specification

Education

• Member of BIFM or another FM professional body
• Ideally educated to degree level

Skills

• People management skills and the ability to communicate at all levels
• PC literate - Word, Excel, and ideally with Lotus Notes experience

Knowledge

• Commercial and financial awareness
• Technical background with an understanding of HVAC systems within buildings

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.