Data Centre Engineering Cluster Manager, Data Centre Engineering Operations

Amazon Web Services (AWS); Greater London; On-site; GBP 90,000 - 125,000; Full time

Benefits offered by this job

Competitive salary and comprehensive-p

Flexible working arrangements

Career development opportunities

Diversity and inclusion culture

World‑class training and leadership‑up

Job summary

Amazon Data Services UK Limited in London seeks a dynamic Data Center Engineering Operations Cluster Manager to lead multiple data centers. You will oversee facilities leaders, drive uptime, safety, and cost management while coordinating with global teams to implement standardized, scalable processes.

You will influence organizational design, staffing, and energy‑efficiency initiatives, ensuring high‑level strategic goals are executed at the local level.

Qualifications

• Experience with electrical and mechanical systems in critical data centers.
• Health and safety qualification (NVQ3/NEBOSH or equivalent).
• Experience in data center or critical environments.
• Experience leading apprenticeship programs and talent pipelines.
• Military or veteran talent pipelines welcome.

Responsibilities

• Lead and develop the operations management team including Facility Managers and Chief Engineers.
• Ensure maintenance of mechanical, electrical, and controls systems with 100% uptime.
• Establish performance metrics and manage facility repairs and budgets.
• Build sustainable org structure and recruitment strategy.
• Forecast staffing needs with cross‑functional teams and vendors.
• Oversee vendor governance and on-site management of technicians and contractors.
• Lead safety, security, and incident response and root-cause analyses.
• Report on operations and costs; drive energy efficiency initiatives.
• Collaborate with global teams to implement standardized processes.

Skills

Electrical systems

Mechanical systems

CMMS software

Health and Safety NVQ/L3 or NEBOSH

Leadership of apprenticeships

UK health and safety compliance

Education

Relevant health and safety certification

Tools

CMMS software

Job description

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, and operations managers. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

The Infrastructure Operations organization is seeking an exceptional leader to serve as a Data Center Engineering Operations (DCEO) Cluster Manager in London. You will lead a large organization managing multiple data centers in the cluster, overseeing managers responsible for critical facility infrastructure.

The pace, scale, and growth of Amazon's data center platform will challenge you. We seek experienced senior leaders who are highly strategic in managing their business unit, yet lead by example and roll up their sleeves when required.

The ideal candidate will have strong knowledge of data center and mission‑critical MEP infrastructure. You will be responsible for maintaining 100% service uptime in our cluster, maintaining a high‑level view while diving deep into details as needed. You will interact daily with global teams, representing London Data Center Engineering Operations.

If you are passionate about customer experience, think and act globally, and want to contribute to the operational excellence of AWS data centers, this is the challenge you've been looking for.

Key job responsibilities

• Team Leadership & Development: Hire, manage, and develop the operations management team including Facility Managers, Chief Engineers, and Facility Technicians. Mentor and develop employees at all levels, including managers.
• Operational Excellence: Ensure operation and maintenance of mechanical, electrical, and controls systems for AWS data centers, including preventive maintenance, corrective maintenance, and change management. Maintain 100% service uptime across your cluster.
• Performance Management: Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of critical facility operations and maintenance. Manage all facility‑related repairs in a timely manner.
• Organizational Structure: Build and maintain a sustainable organizational structure. Develop hiring strategy and participate in recruiting events.
• Cross‑Functional Collaboration: Work with business development, engineering, and construction teams to forecast staffing needs and maintain appropriate resource levels.
• Vendor Management: Manage colocation data center service providers to meet or exceed contracted performance SLAs. Oversee on‑site management of shift technicians, senior shift technicians, sub‑contractors, and vendors, ensuring all work is performed in accordance with established practices and procedures.
• Incident Management: Lead safety, security, and availability incident response, incident management, incident resolution, and root cause analysis.
• Financial Management: Manage cost including OPEX and CAPEX associated with all data centers under your responsibility.
• Reporting & Communication: Conduct daily/weekly/monthly Data Center Engineering Operations meetings and reporting. Run weekly availability meetings and report outcomes.
• Global Integration: Liaise with global teams on initiatives, processes, and procedures; implement those initiatives locally in London.
• Continuous Improvement: Drive continuous improvement of operational processes, procedures, methods, and tools. Lead and manage energy efficiency initiatives in your cluster.
• Capacity Planning: Support capacity planning and management activities.

About The Team

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Why AWS?

At Amazon, we are committed to being Earth's Best Employer. We believe that our people are our greatest asset, and we invest in developing them at every stage of their career. Joining AWS means becoming part of a global team that is passionate about technology, Innovation, And Operational Excellence.

Innovation, And Operational Excellence. We Offer

• Competitive salary and a comprehensive benefits package
• Flexible working arrangements to support work‑life balance
• Career development and progression opportunities within a truly global organisation
• A culture that values diverse backgrounds, perspectives, and experiences — including those transitioning from the Armed Forces
• Access to world‑class training, leadership development programmes, and industry‑leading tools

Basic Qualifications

• Experience understanding electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switch gear, UPS systems, ATS units, PDU units, chillers, pumps, or air handling units
• A Health and Safety NVQ Level 3 or NEBOSH National General Certificate (or equivalent)
• Experience in a data center or other critical environment
• Experience working with CMMS software
• Experience leading apprenticeship programmes and structured talent pipelines
• Military background or experience working with veteran talent pipelines, AWS actively welcomes applications from the Armed Forces community

Preferred Qualifications

• Strong understanding of UK health and safety legislation relevant to the built environment, including PSSR, LOLER, COSHH, and CDM regulations
• Experience managing critical vendor relationships and chairing vendor governance forums (MBRs/QBRs)
• HV Authorisation (AP/CP level) or equivalent — desirable

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Data Services UK Limited

Job ID: A10407692