Data Center Technician (DCO), Data Center Operations

Amazon Data Services Switzerland GmbH; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading cloud services provider in Manchester is seeking a skilled Data Center Technician to maintain their extensive infrastructure. The role involves troubleshooting technical issues, adhering to safety protocols, and supporting 24x7 operations. Ideal candidates should have strong hardware troubleshooting skills and a passion for IT. This opportunity offers substantial growth and mentorship within a dynamic environment.

Qualifications

• Experience with network protocols and hardware.
• Ability to lift equipment up to 18 kilos.
• Capable of working in cramped spaces following safety guidelines.

Responsibilities

• Maintain high system reliability by resolving trouble tickets.
• Troubleshoot technical issues across Systems and Networking.
• Follow security and safety best practices.

Skills

Hardware troubleshooting

Knowledge of Booting processes

TCP/IP, Ethernet networking

Strong communication

Passion for IT infrastructure

Tools

Remote access tools

Proficiency with Excel

Job description

Data Center Operations designs, installs & maintains the world’s largest Cloud Computing Infrastructure.

We are looking for a skilled Data Center Technician with a passion for technology to help us expand our Cloud to the next level.

Amazon Web Services (AWS) offers an exciting, dynamic, and challenging environment that encourages creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner.

This role provides a unique opportunity to work in some of the most high-tech data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on shaping the future of Cloud technology in the region.

Amazon Data Centers prioritize customer data security and integrity. Selected candidates must be able to perform repetitive tasks consistently and adhere to strict Standard Operating Procedures (SOP) to ensure customer data is protected and properly handled.

Key job responsibilities

Problem Solving

• Maintain high system reliability by efficiently prioritizing and resolving trouble tickets
• Serve as an escalation point and technical troubleshooter for all Systems and Network hardware problems
• Escalate issues to senior technicians and management as needed

Technical

• Troubleshoot technical issues across various platforms, including Systems and Networking
• Remediate physical layer outages for Systems & Network
• Deep dive into Linux server issues
• Participate in Data Center power & cooling events

Operations

• Follow security and safety best practices in the data center
• Meet 24x7 On-Call requirements and respond during shift rotations
• Install & configure racks of hosts according to internal SLAs
• Triage & resolve trouble tickets for all devices in your region
• Act as Data Center point of contact for high severity issues
• Physically replace server and network device parts
• Interact with third-party vendors & contractors
• Contribute ideas to improve operational efficiency
• Engage with Remote Hands & Eyes
• Participate in team meetings for metric analysis and project updates
• Assist in building the world’s largest Cloud infrastructure

Mentoring

• Share knowledge and educate less technical staff on best practices related to service issues

Hiring

• Contribute to building a great team by participating in Amazon’s hiring process and candidate interviews

A day in the life

Why AWS?

Amazon Web Services (AWS) is the most comprehensive and broadly adopted cloud platform globally. We pioneered cloud computing and continue to innovate, earning the trust of startups to Global 500 companies with our robust suite of products and services.

Inclusive Team Culture

At AWS, we foster a culture of inclusion through employee-led affinity groups, ongoing events, and learning experiences that celebrate our differences and promote continuous growth.

Mentorship & Career Growth

We are committed to raising our performance standards and offer abundant knowledge-sharing, mentorship, and career development resources to help you grow professionally.

About the team

AWS Infrastructure Services (AIS)

AWS Infrastructure Services is responsible for designing, planning, delivering, and operating all AWS global infrastructure. We support all AWS data centers and equipment, ensuring continuous access to our services. We tackle complex problems involving numerous variables, and we seek talented individuals eager to contribute.

You will join a diverse team of engineers, supply chain specialists, security experts, operations managers, and more. Collaboration across AWS helps us uphold the highest standards of safety and security, providing extensive capacity at minimal cost, while fostering an inclusive culture that values bold ideas and ownership.

Basic qualifications

• Hardware troubleshooting experience
• Knowledge of Booting processes: POST, BIOS, PXE, Kickstart, GRUB / LILO, RAID
• Experience with network protocols: TCP/IP, Ethernet, Layer 2 & Layer 3 troubleshooting
• Experience with network hardware: copper and optical fiber cabling, switches, routers
• Strong communication skills
• Passion for IT infrastructure and hardware
• Ability to lift and rack equipment up to 18 kilos; capable of working in cramped or elevated spaces following health & safety guidelines

Position is shift-based, requiring rotation to ensure 24x7 coverage.

Preferred qualifications

• Remote access tools: Console routers, IPMI, BMC
• Network equipment installation and troubleshooting
• Redundancy systems: Power feeds, ATS, server hardware, RAID, network connectivity
• Data center operations: inventory management, hot/cold aisle management, security
• Proficiency with Excel for data manipulation and chart creation
• Experience with project management
• Knowledge of AWS products: EC2, EBS, S3, etc.
• Scripting skills: Bash, Python, Perl, Ruby, or other programming languages