Data Center Technical Support Engineering Operations, Chief Engineer, ZHY - DCEO

Amazon; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking a Chief Engineer for their Data Center Technical Support Engineering Operations. This role involves managing data center engineering operations, ensuring safety and efficiency in facility operations, while leading a diverse team of specialists. Candidates should possess extensive experience in mission-critical environments and strong leadership skills, along with relevant qualifications in Engineering.

Qualifications

• 8+ years’ experience in a mission-critical operational environment.
• 6+ years’ relevant leadership experience in engineering operations.
• Fundamental knowledge of Electrical Systems and Data Center Facilities.

Responsibilities

• Manage and lead the DCEO Engineering Team.
• Establish performance benchmarks and conduct analyses.
• Responsible for asset and inventory management.

Skills

Leadership

Organizational skills

Attention to detail

Communication skills

Ability to prioritize

Education

Bachelor’s Degree in Electrical Engineering

Bachelor’s Degree in Mechanical Engineering

Job description

Data Center Technical Support Engineering Operations, Chief Engineer, ZHY - DCEO

Job ID: 2979501 | Amazon Cloud Technology (Ningxia) Co. Ltd

Amazon Web Services Infrastructure Services team provides comprehensive technical support throughout the design, planning, delivery, and operation of Amazon Web Services infrastructure. We support data centers and the servers, storage, networking, power, and cooling equipment that ensure the customers of Amazon Web Services have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations technical support managers, and other vital roles. You’ll collaborate with people across Amazon and our operating partners to help Amazon Web Services deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for the customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Responsible for supporting Data Center Engineering Operations (DCEO) within data centers; including risk management and mitigation, corrective and preventative maintenance of data center infrastructure, vendor management and metric reporting.

Responsibilities:

1. Manage and lead the DCEO Engineering Team
2. Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the data center facility operations and maintenance
3. Responsible for supporting the operation of and management of both routine and emergency services on a variety of essential systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc
4. Data center capacity planning and reporting
5. May assist in the design and build of new facilities
6. May assist in projects to increase current Facility efficiency
7. Work with IT managers, other business leaders and operating partners to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency
8. Deliver quality service and ensure all data hosting services that customers demand are met
9. Procurement for DCEO related expenditure
10. Responsible for asset and inventory management
11. Assist in recruiting efforts

About the team
About Amazon Web Services
Diverse Experiences
Amazon Web Services values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Web Services?
Amazon Web Services is the world’s most comprehensive and broadly adopted cloud platform. Amazon Web Services pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust Amazon Web Services’ robust suite of products and services to power their businesses.

Inclusive Team Culture
Amazon Web Services values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

- Fundamental knowledge of Low / High voltage Electrical System, BMS Systems, Monitoring and alarming systems and in depth knowledge of Data Center Facilities such as generators, chillers, cooling towers, air handling units, UPS, electrical sub distribution systems, fire detection and suppression systems, cable reticulation systems, and Data Center capacity planning and reporting
- Strong Chinese and English verbal and written communication skills, leadership and organizational skills, attention to details, and ability to prioritize in complex, fast-paced environment, to deliver facility expansion projects on time and within budget
- Work for periods of longer than eight hours in duration where required, and respond to out of hours emergency calls – second level escalation point for Data Center facilities related issues / failures

PREFERRED QUALIFICATIONS

- Bachelor’s Degree in Electrical Engineering, Mechanical Engineering or relevant discipline, 8+ years’ experience in a high-volume mission-critical operational environment (eg data center, healthcare, high technology manufacturing, large scale production, aviation maintenance) preferably 7x24x365 operational experience & responsibilities.
- 6+ year’s relevant leadership experience in an engineering/technical environment for medium to large scale engineering operations (preferably electrical and mechanical). Demonstrable capability to form and lead tactical response teams to resolve specific technical issues by delivering root-cause remediation and successful timely implementation.
- Data Center related facility operation & management experience preferred.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.