Data Center Operations Technician, Data Center Operations

Amazon; Bolton; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a Data Center Operations Technician, where you will be part of a dynamic team responsible for maintaining cutting-edge data center infrastructure. This role involves hands-on work with servers, networking devices, and troubleshooting hardware issues. You will engage in a culture that values diverse experiences and encourages growth. With opportunities for mentorship and career development, this position is ideal for those looking to start or advance their career in IT. Embrace the chance to contribute to a leading cloud platform while enjoying a supportive work-life balance.

Benefits

Career Development Resources

Mentorship Opportunities

Work-Life Balance

Flexible Work Environment

Qualifications

• Experience in troubleshooting computer/server hardware and networking.
• Knowledge of data center operations and power redundancy.

Responsibilities

• Maintain data center infrastructure and troubleshoot hardware components.
• Participate in scheduled maintenance and change management activities.

Skills

Computer/Server Hardware Troubleshooting

Networking Knowledge

Communication Skills

Team-oriented Attitude

Education

Degree in IT or Computer Engineering

Certifications in related fields

Tools

Linux/Unix

Remote Access Technologies

Job description

Data Center Operations Technician, Data Center Operations

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continuous access to innovation. We work on challenging problems with many variables impacting the supply chain and seek talented individuals to join us.

You will join a diverse team of engineers, supply chain specialists, security experts, operations managers, and others. You’ll collaborate across AWS to uphold safety and security standards while providing high capacity at low cost, fostering an inclusive culture that encourages bold ideas and ownership.

Amazon Web Services (AWS) is rapidly growing, and we are looking for a Data Center Technician to join our Infrastructure Operations team.

Data Center Operations involves designing, installing, and maintaining large-scale computing infrastructure, including systems, repairs, issue resolution, parts management, and data center maintenance. Our data centers are high-density facilities where you will help shape technology in the region.

In this role as a Data Center Operations Technician, your responsibilities include:

1. Working as part of the Operations team to maintain data center infrastructure.
2. Installing server racks, troubleshooting hardware components, resolving network issues, and responding to operational incidents.
3. Handling trouble tickets, providing first-line hardware troubleshooting, and addressing technical issues.
4. Participating in scheduled maintenance, change management, and on-call duties.
5. Engaging in team meetings for metric analysis and goal setting.
6. Adhering to safety and security policies and procedures.
7. Documenting technical issues and contributing to process improvements.
8. Training less experienced team members as appropriate.

A typical day involves:

1. Supporting data center equipment such as racks, servers, networking devices, and cables.
2. Following ticket-based instructions for problem resolution and routine hardware operations.
3. Participating in scheduled maintenance and change management activities.
4. Troubleshooting and problem solving.
5. Maintaining cleanliness in operational areas.
6. Covering 24x7 shift rotations.

About the team:

We value diverse experiences and encourage candidates who may not meet all qualifications to apply. Whether you're starting your career or have alternative experiences, your background can contribute to our team.

Why AWS? AWS is the most comprehensive cloud platform, trusted by startups and Fortune 500 companies alike. We innovate continuously and foster an inclusive environment that promotes curiosity and connection.

Career growth and culture: We offer mentorship, knowledge sharing, and career development resources. We also prioritize work-life balance and flexibility to support our employees' well-being.

Early career opportunities: We welcome students and recent graduates, offering roles that allow you to contribute and learn in a global environment.

Minimum qualifications include:

• Experience in computer/server hardware troubleshooting.
• Knowledge of computer networking, including fiber troubleshooting.
• Good communication skills and a team-oriented attitude.

Preferred qualifications:

• Degree, diploma, or certifications in IT, Computer Engineering, or related fields.
• Basic understanding of data center facilities and Linux/Unix scripting.
• Knowledge of remote access technologies, network equipment, data center operations, power redundancy, server hardware, RAID, and network connectivity.

We are committed to an inclusive culture. If you need accommodations during the application process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.