Data Associate (HR Systems Support)

You will need to login before you can apply for a job.

View more categories View less categories Sector Media and Publishing Role Associate Contract Type Permanent Hours Full Time

Job Description

Job Reference: 22860
Band: B
Salary - up to £30,700 dependent on skills, knowledge and experience.
Contract type: 6 month FTC/Attachment
Base location - Birmingham, Mailbox, Hybrid

Closing date for applications: Thursday 1st May 2025 at 23:59

We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.

Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification.

Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym. You can find out more about working at the BBC by selecting this link to our candidate pack.

If you need to discuss adjustments or access requirements for the interview process please contact the reasonable.adjustments@bbc.co.uk. For any general queries, please contact: bbchr@bbc.co.uk

Job Introduction

This role is part of the HR Systems Support team within HR Systems, dealing with highly sensitive and integral staff information. As a Data Associate, you will report to a Senior Data Manager, working to support the wider business which includes employees, team leaders, senior leaders and external stakeholders and production groups. You'll be ensuring that their interaction with HR related systems (primarily SAP HR, SuccessFactors, and Remedy systems) are positive and seamless, while maintaining the integrity of the data that underpins them.

You'll primarily be working independently with day to day tickets. However, the role will also work collaboratively with the wider HR Systems team to manage more complex systems and technology problems, projects, and initiatives.

Main Responsibilities

1. Work on daily ticketed items from the wider business, answering, supporting, and resolving 2nd line queries related to HR Systems such as Launchpad, the Leave Portal and myDevelopment.
2. Respond in a timely manner to daily ticketed items, in line with SLAs
3. Support the business in the use of HR self-service portals by resolving issues up to medium level complexity, including HR Manager Requests and the Leave and Absence Portal
4. Work collaboratively with the wider team to manage more complex systems and technology problems, projects, and initiatives

Are you the right candidate

The ideal candidate needs to have good analytical skills and attention to detail. Prior knowledge and working experience of SAP systems and/or SuccessFactors is desirable, and some experience of managing organisational structures within SAP - or similar HR systems - is also advantageous. You will feel comfortable supporting self-service users within SAP or similar HR systems.

This role will require someone with great communication (verbal, written, listening) and IT skills, who is able to work to a hard deadline, and manage conflicting priorities. You should also have a strong customer focus and customer satisfaction ethic, and feel empowered to go above and beyond to support the colleague. The ideal candidate will have a willingness to keep up to date with the latest HR Systems processes, and can share these learnings with the wider HR Systems Support team.

Finally, you can innovate when dealing with problems you face in unique situations; you should feel comfortable working alone, or in collaboration with fellow team members on joint projects or work items.

If this sounds like you, even if you don't tick all the boxes, we'd love to hear from you!

About the BBC

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours here.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here.