Data and Insights Manager

Talent Hub; Brighton; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

An established industry player is on the lookout for a Senior Data Analyst to enhance their Customer Data strategy during a pivotal growth phase. This exciting role involves leading insights and analytics on customer data, focusing on acquisition, engagement, and lifetime value. You will create impactful data visualizations and provide actionable insights to drive business decisions. If you have a strong background in data analytics, excellent communication skills, and a passion for data storytelling, this is the perfect opportunity to make a significant impact in a thriving environment.

Benefits

Flexible working hours

Professional development opportunities

Health and wellness programs

Team-building activities

Qualifications

• 4+ years experience in Data Analytics and Customer Insight roles.
• Proficiency in SQL, Python, and data storytelling techniques.

Responsibilities

• Lead reporting and analytics focusing on customer data and insights.
• Create data visualizations to communicate key insights effectively.

Skills

Data Analytics

Customer Insight

SQL

Python

SAS

R

Data Storytelling

CRM Systems

Tools

Microsoft Customer Insights

Data Fabric

Web Analytics

Job description

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Base pay range

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Job Title

Senior Data Analyst - Customer Data

Salary

up to £50,000

Work Location

2 days office based in Brighton and Hove, Sussex

Company Overview

Talent Hub is seeking an experienced Customer Data Analyst to join a thriving business based in Central Brighton. You will play a key role in their Customer Data strategy during an exciting growth phase.

Key Responsibilities

1. Lead reporting, insights, and analytics focusing on customer data, storytelling, and providing proactive reporting and actionable insights, especially around customer acquisition, engagement, and lifetime value.
2. Monitor and report on key customer data metrics regularly.
3. Support development of campaign and performance reporting, data-driven models across the customer lifecycle (e.g., engagement, attrition, lifetime value, segmentation, next best action).
4. Create data visualizations to communicate key insights effectively.

Candidate Requirements

• Minimum 4 years experience in Data Analytics and Customer Insight roles.
• Background in Membership, Customer Services, B2C, Travel, or Leisure sectors.
• Experience with CRM systems.
• Excellent communication skills, capable of presenting data insights to non-technical audiences.
• Proficiency in data storytelling techniques.
• Knowledge of platforms like Microsoft Customer Insights, Data, Fabric, social marketing insights, and email analytics is a plus.
• Skills in SQL, SAS, Python, or R.
• Web analytics knowledge is helpful but not essential.
• Some exposure to AI tools like Co Pilot.
• Line management or mentoring experience.

Benefits

• 2 days office-based work
• Additional perks

Additional Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job functions: Analyst and Marketing

Industries: Financial Services, Travel Arrangements, Consumer Services