Data and Insights Manager

JR United Kingdom; Brighton; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an experienced Customer Data Analyst to enhance their Customer Data strategy in vibrant Brighton. This role offers an exciting opportunity to lead data reporting and analytics, focusing on customer acquisition and engagement. You will be instrumental in producing actionable insights and data visualizations that drive decision-making. If you have a passion for data storytelling and a strong background in data analytics, this position is perfect for you. Join a thriving business and make a significant impact during this dynamic period of growth.

Qualifications

• 4+ years of experience in Data Analytics and Customer Insight.
• Strong background in B2C, Travel, or Leisure sectors preferred.

Responsibilities

• Lead reporting and analytics focusing on customer data storytelling.
• Produce data visualizations to support key learnings.

Skills

Data Analytics

Customer Insight

Data Storytelling

Communication Skills

SQL

SAS

Python

R Programming

Tools

Microsoft Customer Insights

Microsoft Customer Data

Microsoft Fabric

Web Analytics Tools

AI Tools (e.g., CoPilot)

Job description

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Talent Hub is looking for an experienced Customer Data Analyst to join a thriving business based in Central Brighton. You will play a key role in their Customer Data strategy during an exciting period for this successful company.

Key responsibilities for this Senior Data Analyst role include:

1. Leading reporting, insights, and analytics for the organization, focusing on customer data storytelling, providing proactive reporting and actionable insights, with an emphasis on customer acquisition, engagement, and optimizing lifetime member value.
2. Monitoring and reporting on key customer data metrics regularly.
3. Supporting and guiding the development of campaign and overall performance reporting, actionable insights, and data-driven models across the customer lifecycle (e.g., engagement, attrition, lifetime value, segmentation, and recommendations/next best action modeling).
4. Producing data visualizations to support and communicate key learnings.

What you will need for this Senior Data Analyst role:

• At least 4 years of experience in a Data Analytics and Customer Insight position.
• Background in Membership, Customer Services, B2C, Travel, or Leisure sectors.
• Experience working with CRMs.
• Strong oral and written communication skills, with experience presenting data insights to non-technical audiences.
• Experience in data storytelling techniques.
• Knowledge of data platforms such as Microsoft Customer Insights, Microsoft Customer Data, Microsoft Fabric, social marketing insights, and email marketing analytics is beneficial.
• Proficiency in SQL, SAS, Python, or R programming.
• Knowledge of web analytics tools is helpful but not essential.
• Some exposure to AI tools such as CoPilot is a plus.