Data Analyst - Warrington - £35,000

Reed; Manchester; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading recruitment firm is seeking an experienced Data Analyst to join their team for an initial 6-month contract. The role will focus on delivering management information, optimizing workforce scheduling, and supporting decision-making through data analysis. The ideal candidate will have proven experience in data analysis, proficiency in Excel, and strong analytical skills. Salary ranges from £28,000 to £35,000 depending on experience.

Qualifications

• Proven experience in data analysis and resource planning within a call centre or similar environment.
• Familiarity with workforce management tools.
• Strong analytical skills with attention to detail.

Responsibilities

• Generate and distribute daily reports on call volumes and customer bookings.
• Collect and analyze data to identify trends and support decision-making.
• Develop staffing schedules to meet forecasted demands.
• Use historical data to forecast staffing needs.
• Refine reporting and scheduling processes.

Skills

Data analysis

Resource planning

Proficiency in Excel

Analytical skills

Communication skills

Job description

Overview

My client within the travel sector is looking to hire an experienced Data Analyst to join the team on an initial 6 month contract. Details are below:

Role: Data Analyst & Resource Planner

Annual Salary: £28,000 - £35,000 depending on experience

Location: Warrington onsite

Job Type: Fixed Term Contract - 6 month

This role focuses on delivering precise management information and optimizing workforce scheduling to drive informed business decisions and improve service levels.

Responsibilities

• MI Reporting: Generate and distribute daily reports on call volumes, customer bookings, and staff schedules. Maintain and update dashboards to visualize key performance metrics.
• Data Analysis: Collect and analyze data from various sources to identify trends and support decision-making. Ensure data integrity and accuracy.
• Resource Planning: Develop and adjust staffing schedules to meet forecasted demands. Work closely with management to align workforce planning with business needs.
• Forecasting: Use historical data to forecast staffing needs and adjust plans for peak times and special campaigns.
• Process Improvement: Continually refine reporting and scheduling processes. Explore automation opportunities to enhance efficiency.

Required Skills & Qualifications

• Proven experience in data analysis and resource planning within a call centre or similar environment.
• Proficiency in Excel and familiarity with workforce management tools.
• Strong analytical skills with attention to detail.
• Excellent communication skills and the ability to manage multiple priorities.