Data Analyst

PDR Solutions Ltd; Tonbridge and Malling; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

A unique financial services organisation in Kings Hill is seeking a Data Analyst to enhance customer experience through data analysis and reporting. The ideal candidate will have strong Excel skills, experience in analytics, and excellent communication abilities. The role includes a hybrid working model with 2-3 office days per week and opportunities for professional development.

Benefits

30 days Annual Leave

Development and progression opportunities

Social Benefits

Qualifications

• Demonstrable experience in analytics is essential.
• Ability to adapt communication style to different audiences.
• Passion for data.

Responsibilities

• Create and analyse operational data to drive efficiency.
• Engage with teams to identify improvement opportunities.
• Generate reports and dashboards to track KPIs.

Skills

Strong Excel skills

Communication skills

Data analysis

Customer feedback analysis

Job description

Overview

Are you an Excel whizz? Do you have a passion for data? Are you looking for a role where you can help shape service delivery and optimise processes?

My client, a unique financial services organisation based in Kings Hill, are looking for an ambitious, engaging, and diligent Data Analyst to join their small Customer and Operations Insight team.

Responsibilities

• As a Data Analyst you will create and analyse operational data and customer feedback to drive efficiency and enhance customer experience.
• Collection, analysis, and interpretation of operational MI.
• Creation of regular reports and dashboards to track KPI's and metrics.
• Analysis of customer feedback and trends.
• Engaging with operational teams and senior stakeholders to identify opportunities for improvement.

Qualifications

• Demonstrable experience in working with analytics is essential.
• You will also possess strong communication skills, with the ability to adapt your style to different audiences.
• A passion for data.
• Strong Excel skills, with the ability to analyse, clean, and model data efficiently.
• The ability to convey ideas and information effectively.
• A personable and confident presentation style.

Benefits

• Hybrid working, 2-3 office days per week as the role allows.
• 30 days Annual Leave, plus Bank Holidays.
• Development and progression opportunities.
• A variety of additional Work and Social Benefits.

How to apply

To apply please send your CV or call Gareth in the office for more information.