Data Analyst

Homeless Link; Liverpool; On-site; GBP 29,000 - 35,000; Full time

Job summary

Homeless Link is seeking a data analyst to manage end-to-end data projects for the You Matter services. You will transform raw data into clear reports using Power BI, Copilot, Excel and internal systems, delivering accurate information to the leadership team for informed decision-making.

In this role you will govern data quality, produce high-standard reports, and work with stakeholders to drive continuous improvement while maintaining strict confidentiality and compliance with data governance

Qualifications

• Degree or equivalent in a relevant discipline or significant experience.
• Experience interpreting data and analysing trends.
• Proficiency in Excel and Power BI for reporting.
• Knowledge of data governance and quality assurance.
• Ability to work with multiple stakeholders and teams.

Responsibilities

• Manage data governance processes for You Matter Services.
• Transform raw data into usable reporting formats.
• Produce high-quality reports for leadership and external commissioners.
• Investigate data issues, ensure data accuracy and QA.
• Collaborate with stakeholders to drive continuous improvement.
• Prepare and maintain process documentation and data analyses.

Skills

Data analysis

Excel

Power BI

Data governance

Stakeholder communication

Education

Bachelor's degree or equivalent in a relevant discipline

Tools

Power BI

Copilot

Excel

MainStay & DAVE systems

Job description

Location: Head Office – Warrant House

Salary: £32,000 per annum

Hours: 37.5 hours a week (will also accept flexibility of 30 hours per week)

Job Type: Permanent

Shortlisting: 12th October

Interview: 22nd October

Why this role would be great for you

This role will allow you to effectively manage end-to-end projects within agreed timescales, whilst maintaining a high level of proficiency in working with raw data and demonstrating exceptional attention to detail. This role requires you to produce impactful, data-driven reports using Microsoft Office applications, Power BI, Copilot, and the use of internal systems. You will be responsible for ensuring the timely and accurate provision of information that enables the leadership team to make informed decisions and fulfil their responsibilities in delivering an excellent service.

What your week may look like

• Management of data governance process for You Matter Services.
• Provide clear and accurate data transformation from raw reports into usable reporting formats.
• Ensure data quality assurance and make sure that data is accurate and free from errors and always of a high standard.
• Identification and investigation of issues relayed to systems master data – taking corrective action where appropriate
• Checking, updating and maintaining internal system information
• Involvement in activities such as data collection, cleansing, migration and testing where appropriate.
• Building strong relationships with stakeholders both internally and externally to ensure that communications and relations are effective.
• Analyse data to identify trends, opportunities, and areas for continuous improvement in efficiency and effectiveness.
• Ensuring process documentation is maintained and kept up to date.
• Understanding internal systems and service processes.
• Production of high-quality and detailed reports to a high standard of accuracy for You Matter leadership team and external commissioners.
• Demonstrates a strong commitment to data management, with the ability to extract, analyse, and interpret information from multiple systems to produce accurate, comprehensive, and meaningful data insights.
• Effectively prioritise workload responding flexibly to changing deadlines, while maintaining high standards of performance and delivery. Also ensuring that demands are met in a timely and efficient manner.

Responsibilities to the Leadership Team

• To compile and collate monthly, quarterly & annual reports on organisational KPI’s.
• To assist You Matter Quality Assurance team with audit information.
• Helping You Matter services to comply with contractual requirements, including escalation where data is missing.
• Attend regular supervision sessions with the Head of Data & Insight in accordance with the supervision contract.
• Maintain good professional practice and ensure ongoing development, through use of supervision and training.
• Respect the confidentiality of service users using the services and be responsible for the security of personal and confidential information.
• Identify, analyse and interpret trends or patterns within data sets.
• Interpret data, analyse results using statistical techniques and provide ongoing reports.
• Carry out all these duties within the organisation’s safety guidelines.

Representing You Matter

• Attend stakeholder days, forums and other external events.
• Develop relationships with partner agencies.
• Maintain up to date knowledge of internal systems and contractual KPI’s.

Health and Safety

• Always ensuring the safety of yourselves and others on the premises in which you work.

Teamwork

• Develop trusting and secure working relationships with colleagues, sharing information and expertise.
• Contribute to the organisations formulation of policy and procedures in relation to the governance of Data.
• Attend and participate in meetings, when required, to ensure good communications and liaison with colleagues around the data of their services.
• Prepare for and attend supervision sessions with the Head of Data & Insight, taking direction as appropriate and contributing to the development of both you and You Matter services.
• Collate data on the performance of the service and teams and make recommendations to the Service Managers to ensure the service achieves KPI’s.

What We Can Offer You

Working with You Matter comes will a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, You Matter offers training to support your role and personal development. For a full list of benefits see here: Careers at You Matter | Work with Us

The skills we're looking for

QUALIFICATIONS

• A degree level qualification or equivalent in a relevant discipline, or a significant level of experience

EXPERIENCE

• Experience of interpreting Data
• Experience of providing analysis of trends
• Experience of analysing reports and data produced via Excel
• Knowledge of data base management
• Experience of working as part of a team

KNOWLEDGE AND SKILLS

• Preparing reports
• Proficient in the use of Excel
• Excellent IT skills linked to Microsoft software
• A comprehensive working knowledge of the latest best practice in data recording
• Organised with excellent planning and time management skills
• Excellent analytical skills
• Ability to prioritise and manage own workload
• Excellent written and oral communication skills
• Ability to collate and manage database packages
• Active listening skills
• Have the technical ability to: interpret data and identify data trends across multiple services
• Must be computer literate in Microsoft Word, Excel, office and can learn new software packages

COMMITMENT

• Demonstrates a strong commitment to working in an innovative and solutions-focused manner, with the ability to continuously reflect, learn, and adapt. Embraces new approaches when required, using insight and experience to drive effective outcomes and support continuous improvement

What is a 'nice to have'

QUALIFICATIONS

• Data management qualification
• Excel qualification Level 1, 2 or 3

EXPERIENCE

• Experience of providing data to leadership teams
• Experience of operating and producing reports with Power BI or Co Pilot

KNOWLEDGE AND SKILLS

• Knowledge of You Matter services
• Working knowledge of systems including MainStay & DAVE systems.
• Knowledge of CAT (Cognitive Analytical Therapy)
• Knowledge and understanding of working with Key Performance Indicators (KPI’s)

You Matter is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.