Data Administrator

Serco Limited; West Bromwich; On-site; GBP 27,000; Full time

Job summary

A leading outsourcing company is seeking a Data Administrator in West Bromwich. The role focuses on data processing and compliance to ensure accurate information transfer. Ideal candidates have strong IT skills, especially in MS Excel, and excellent attention to detail. This position offers a competitive salary along with numerous benefits including a pension scheme and employee wellbeing initiatives.

Benefits

Competitive salary

Pension scheme

Annual leave

Training and development

Employee Assistance Programme

Discounts at retailers

Paid volunteering day

Qualifications

• Experience in telephone-based customer service.
• Ability to input data accurately and quickly.
• Proficient in data integrity maintenance.

Responsibilities

• Processing referral and payment data via the PRaP system.
• Transfer data between Serco systems while ensuring integrity.
• Investigate and resolve data processing errors.

Skills

Strong communication skills

Attention to detail

Strong IT skills

Interpersonal skills

Problem-solving

Negotiation skills

Tools

MS Excel

MS Office 365

Job description

Role overview

Title: Data Administrator

Contract: Fixed Term Contract

Location: West Bromwich

Working Week: 37 hours per week, Monday - Friday, 09:00 - 17:00

Salary: £26,650 per annum plus benefits & 25 days annual leave

Our Restart contract has a fantastic opening for a Data Administrator to join the team located in West Bromwich.

Role purpose

In this crucial role, you will support the Serco Employment Skills and Enterprise Quality & Compliance Team to ensure the accurate transfer of data to and from DWP and Serco systems following rigorous compliance testing.

Requirements

We are looking for an individual with excellent organisational skills, exceptional attention to detail, experience in providing excellent telephone-based customer service and will be able to input data at speed and with a high degree of accuracy.

Day to day responsibilities

• Processing of key referral, programme start and payment data via the PRaP system
• Transfer of data between Serco systems and PRaP while maintaining data integrity
• Identification, investigation and resolution of data processing errors, escalating to the Data Team Leader where necessary.
• Completion of quality and compliance testing on key programme milestones and evidence to support contractual and regulatory requirements.
• Support the wider Quality and Compliance Team in maintaining contract compliance by ensuring accuracy of data submission within contractual timeframes

Essential

• Strong IT skills with particular emphasis on MS Excel and MS Office 365 software
• Strong communication skills, both written and verbal
• Excellent interpersonal skills, with the ability to work across a number of work streams
• Confident to communicate through a variety of media with internal and external stakeholders
• Use own initiative and work independently to identify and solve problems
• Maintain high standards of accuracy with an attention to detail
• Presents a professional image
• Maintain high-quality standards and can maintain confidentiality
• Use excellent negotiation and influencing skills
• Manage multiple priorities
• Demonstrate a flexible approach to work
• Adapts well to change

Desirable

• Understanding of DWP/welfare to work market environment
• Experience of working in a compliance environment ideally within the Employability sector
• Experience of CRM based systems
• Experience of the DWP's Provider Payments and Referral System (PRaP)

What we offer

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.