Data Account Manager

RecruitME; Wales; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A leading data services company in Cardiff seeks a Data Account Manager to oversee customer migrations into half-hourly settlement services. The role includes managing portfolios and ensuring strong client relationships. Offering a competitive salary of up to £45,000 plus an annual car allowance of £3,600, with hybrid working options available.

Benefits

Competitive salary

Annual car allowance

Career development opportunities

Hybrid work model

Qualifications

• Experience in account management or customer-facing role in data services or utilities.
• Strong prioritization and project management skills.
• Proficiency in Microsoft Office with an emphasis on Excel and PowerPoint.

Responsibilities

• Manage the customer migration process to half-hourly settlement services.
• Oversee performance of customer portfolios post-migration.
• Act as primary point of contact for clients and build partnerships.

Skills

Account management experience

Organisational skills

Analytical skills

Communication skills

Relationship-building

Microsoft Office proficiency

Problem-solving mindset

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Overview

MHHS Data Account Manager – Cardiff

Full-time, Permanent | Hybrid available, Monday to Friday

Salary: up to £45,000 DOE + £3,600 annual car allowance

We are looking for an experienced Data Account Manager to join our growing team in Cardiff. The MHHS Data Account Manager is responsible for ensuring the successful execution of a customer's migration from legacy settlement into Market Wide Half-Hourly Settlement services and ensuring performance post migration. This is a full-time, permanent position where you will be responsible for managing customer portfolios, leading migration projects, and ensuring excellent service delivery across the data and energy services sector. The Market Wide Half-Hourly Settlement Data Account Manager will play a key role in overseeing customer transitions to half-hourly settlement services, maintaining long-term performance, and building strong relationships with both clients and internal operational teams.

Responsibilities

• Managing the end-to-end customer migration process into half-hourly settlement services, ensuring accuracy, compliance, and efficiency.
• Overseeing the ongoing performance of customer portfolios after migration, ensuring contractual obligations and service levels are consistently achieved.
• Acting as the primary point of contact for clients, suppliers, and industry representatives, building trusted long-term partnerships.
• Investigating escalated customer issues, implementing solutions, and feeding back improvements to operational teams.
• Preparing clear reporting for senior management on contract performance, risks, and opportunities.
• Supporting continuous improvement initiatives, including process reviews and data quality management.
• Leading contract onboarding activities, ensuring operational readiness and alignment with business objectives.
• Representing the business at client meetings, presentations, and knowledge-sharing sessions.
• Delivering structured performance reviews with clients and internal stakeholders, identifying risks and opportunities for improvement.
• Driving efficiency and cost savings through effective management of contract novation and related processes.

About you

• Proven experience in account management or a customer-facing role, ideally within data services, utilities, or the energy industry.
• Strong organisational and analytical skills, with the ability to prioritise effectively and manage multiple projects.
• Excellent communication and relationship-building skills with both technical and non-technical stakeholders.
• Proficiency in Microsoft Office (Excel and PowerPoint essential).
• Knowledge of energy industry processes, settlement, or metering (desirable but not essential).
• A proactive and adaptable mindset, with a strong focus on problem solving and continuous improvement.

What’s on offer

• Competitive salary of up to £45,000 DOE.
• Annual car allowance of £3,600.
• Full-time, permanent role, HYBRID 2 DAYS IN OFFICE AVAILABLE, Monday to Friday.
• Career development opportunities in a forward-thinking organisation that values innovation, sustainability, and customer excellence.