Damp and Mould Case Manager

Golding Homes; Maidstone; Hybrid; GBP 53,000 - 54,000; Full time

Job summary

Golding Homes seeks a Property Services Case Manager in Maidstone, overseeing Damp and Mould cases and leading a team. This pivotal role ensures service compliance, manages repair processes, and fosters stellar customer service. The position offers a collaborative work environment with a competitive salary and comprehensive benefits.

Benefits

28 days annual leave plus bank holidays

Company Pension and life assurance

Flexible benefits including health cash plan

Annual Wellbeing Fund

Qualifications

• Demonstrable experience in managing a team effectively.
• Experience in major repairs and Damp/Mould case management.
• Ability to write high-quality documentation and reports.

Responsibilities

• Manage and oversee Damp and Mould case management.
• Directly manage a team of surveyors and coordinators.
• Ensure compliance with regulatory requirements and manage the budget.

Skills

Team Management

Communication

Customer Service

Contract Management

Technical Problem Solving

Job description

Property Services Case Manager

Maidstone

Up to £53,978

It's a great time to join Golding as we're an efficient, local, visible and listening organisation, providing sustainable homes and communities. We've an established track record for building quality homes and investing in our local communities.

We're excited to recruit for this role at Golding and appoint a Property Services Case Manager on a permanent basis.

What You'll Be Doing

You'll support the Property Services Manager and be the operational lead to manage and oversee all Damp and Mould case management, ensuring swift progression and cases are responded to within the Awaab law timescales. In addition you will support the wider Property Service functions and have an overview of Section 11 Disrepair claims, major works and insurance related case work.

You'll be responsible for directly line managing a team of Damp and Mould Surveyors, two Property services Coordinators and a customer Liaison coordinator. You will support with providing technical solutions and support on complex cases for customers and internal departments.

You'll ensure the Property Services team deliver an effective, responsive, value for money service that is compliant with best practice, regulatory and statutory requirements an effective budget management.

More about you. What can you bring?

• We’re looking for someone with demonstrable experience of effectively managing and leading a team.
• You'll have experience in the management of major repairs, Damp and Mould case management and have knowledge of Section 11 Disrepair case management, including health & safety legislation preferably within social housing.
• Previous experience writing high quality documentation and reports.
• An understanding of housing and property customer service, as well as commercial awareness and experience of robust contract management.
• We're looking for an individual with excellent communication skills who works proactively and can effectively manage their own workload and time.
• Previous experience working directly with customers and external stakeholders required.
• Driving licence and use of own car required.
  
  

When and where you'll be doing it

You will enjoy a 37-hour working week and earn an annual salary of £53,900 per annum dependent upon your knowledge, skills and experience.

Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.

What will you get in return?

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.

You’ll Get

• 28 days annual leave per year (plus bank holidays)
• Company Pension contribution and life assurance
• Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
• An annual Wellbeing Fund
  
  

Closing Date: Thursday 17th July 2025- Midnight

Interview Date: To be confirmed

We appreciate that people process information in different ways. Please get in touch if you would like some support with your application.

We will be sifting applications throughout and reserve the right to close applications early.