Damage to County Property Assistant

Surrey County Council; Guildford; Hybrid; GBP 32,000 - 40,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Damage to County Property Assistant, um die Kosten für Schäden an Straßenanlagen zurückzufordern. In dieser spannenden Rolle arbeiten Sie eng mit verschiedenen Teams zusammen, um Beweise zu sammeln und erfolgreich mit Dritten zu verhandeln. Sie werden in einer dynamischen Umgebung tätig sein, in der kein Tag dem anderen gleicht. Mit hervorragenden Kommunikationsfähigkeiten und einer pragmatischen Herangehensweise tragen Sie zur Steigerung des Erfolgs des Teams bei. Wenn Sie eine Leidenschaft für Problemlösungen haben und gerne mit Menschen arbeiten, ist dies die perfekte Gelegenheit für Sie.

Benefits

26 Tage Urlaub

Möglichkeit, bis zu 10 zusätzliche Urlaubstage zu kaufen

Mitarbeiterunterstützungsprogramm

Bis zu 5 Tage Pflegeurlaub pro Jahr

Paten- und Adoptionsurlaub

Großzügige Pensionsregelung

Lebensstil-Rabatte

2 bezahlte Freiwilligentage pro Jahr

Zugang zu Lern- und Entwicklungshub

Qualifications

• Erfahrung in der Zusammenarbeit mit verschiedenen Teams.
• Fähigkeit, in herausfordernden Situationen professionell zu bleiben.

Responsibilities

• Untersuchung und Leitung von Schadensfällen an Straßenanlagen.
• Erstellung detaillierter Nachweisunterlagen für Schadensansprüche.

Skills

Kommunikationsfähigkeiten

Teamarbeit

Verhandlungsgeschick

Job description

• Directorate: Highways, Infrastructure & Planning
• Location: Merrow Depot, Merrow Lane, Guildford, GU4 7BQ

Description

We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council.We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

The starting salary for this position is £32,512 per annum based on a 36 hour working week.

We are excited to be hiring a new Damage to County Property Assistant to join our fantastic Damage to County Property team.

The team are based at Merrow Depot in Guildford, but we promote a hybrid approach to working, with a minimum of two days collaboration within the office. We are proud of our achievements in the recovery of tax payers money and we are now looking for someone keen to help increase our successes.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days per year
• Learning and development hub where you can access a wealth of resources

About the Role

Our aim as the Highways Damage to County Property Team is to recover costs of damage that has been caused by a known culprit, for example when a car drives into a traffic light, we will look to recover the costs that have been incurred. We take pride in providing a pragmatic and tenacious approach to enhance the recovery that we make.

As a Damage to County Property Assistant, you will be responsible for investigating and leading on a variety of incidents of damage to Highway assets. In this exciting role, no day is quite the same, but on a general basis you will be responsible for reviewing claims that come through via our management system or email, determining the best course of action and creating detailed evidence packs for recovery of claims. A key part of your role will be collaborating with Surrey Highway teams to ensure we have the evidence required, or requested, for a claim. You will need to be able to build good relationships with residents and other members of the community to help obtain evidence for some cases, such as dash cam or doorbell footage. You will then use your effective communication skills to lead on negotiations with 3rd parties to ensure successful outcomes for the council.

Shortlisting Criteria

To be considered for shortlisting for this position, your application will clearly evidence the following:

• Excellent communication skills, with the ability to connect with all types of people
• Experience working in partnership successfully with different teams across an organisation to achieve an agreed end result
• The ability to remain professional and composed, even in challenging situations

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Claire Fowler.

The job advert closes at 23:59 on 24.05.2025 with interviews planned for the week of 2nd or 9th June.

We look forward to receiving your application, please click on the apply online button below to submit.

Our Values

Our values are as important as our abilities and shape who we are as an organisation. Discover more about our values .

Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook also provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.