Dalston - Assistant Manager

TN United Kingdom; London; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a skilled Assistant Manager to lead a dynamic team in a fast-paced retail environment. This role involves supporting store operations, driving sales, and fostering a positive team culture to exceed KPIs. You'll be responsible for coaching staff, analyzing performance data, and ensuring exceptional customer service. With a focus on personal and professional growth, this position offers exciting opportunities for development and a range of attractive benefits. Join a company that values its employees and promotes a vibrant workplace culture.

Benefits

Quarterly discretionary bonus schemes

30% company discount

Exclusive retail and hospitality deals

Access to digital health services

Health cash plans

Internal development courses

Discounted gym memberships

Life assurance

Volunteering opportunities

Employer engagement forums

Qualifications

• Previous supervisory experience in retail/customer-facing environment.
• Strong understanding of retail trends and competitors.

Responsibilities

• Support Store Manager in achieving sales and KPI targets.
• Create a positive team culture through training and development.
• Analyze sales data to make informed decisions.

Skills

Leadership Skills

Communication Skills

Sales Analysis

Customer Service

Coaching and Development

Education

High School Diploma

Retail Management Certification

Job description

Social network you want to login/join with:

We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.

Responsibilities:

1. Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth.
2. Creating a positive team culture through recruiting, training & continuously developing your staff. Building a motivated and high performing team, increasing chances of store success.
3. Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity operationally & commercially.
4. Act as the point of contact for colleagues in the manager’s absence.
5. Providing excellent customer service, addressing inquiries and resolving complaints professionally.
6. Helping manage day-to-day operations, including opening and closing procedures.
7. Supporting cash management tasks, such as processing transactions and reconciling tills.
8. Participating in hiring, onboarding, and training new employees.
9. Providing feedback and coaching to colleagues to improve performance.
10. Supporting the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.

Role objectives and KPI’s:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training required.
7. Ensure employee satisfaction store or engagement survey results meet or exceed company benchmarks.
8. Assist in keeping operational costs within the allocated budget.

Skills and Experience :

1. Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
2. Passionate about retail & hold a good understanding of the latest trends and competitors.
3. Previous experience of coaching and developing individuals.
4. Strong communication skills.
5. Proven track record of achieving and exceeding sales targets and KPIs.
6. Experience in analysing KPI data to make commercial decisions.
7. Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous.
8. Promote JD Group values to internal and external stakeholders.

Benefits:

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

• Quarterly discretionary bonus schemes.
• Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to digital health and well-being services through TELUS Health.
• Health cash plans.
• Wide range of internal development courses to support personal and professional growth.
• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
• Discounted gym memberships at JD Gyms.
• Life assurance.
• Access to colleague networks, to share experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to help influence positive change.