DAFaid Incident Advisor

RAC; Walsall; On-site; GBP 16,000; Part time

Job summary

Join RAC as a Part-Time Incident Advisor at our Bescot Control Centre. This role requires excellent customer service skills and a proactive approach to managing customer interactions. You will work 25 hours per week, providing high-quality telephone support and ensuring seamless operations. Enjoy competitive salary and numerous employee benefits, becoming a part of a dedicated team committed to service excellence.

Benefits

Eligibility to join bonus scheme

23 Days Annual Leave (pro-rata)

Option to join Group Personal Pension scheme

Life Assurance cover

Confidential personal support service

Car salary sacrifice scheme

FREE RAC Ultimate Complete Breakdown Service

Access to Orange Savings online discounts

FREE onsite parking

Qualifications

• Reliable candidate with high standards of accuracy.
• Proven experience in standard software packages.
• Confident telephone manner essential.

Responsibilities

• Manage the day-to-day operations of the DAFaid Control Centre.
• Provide excellent customer service to meet demands.
• Handle contacts at all levels effectively.

Skills

Customer Service

Communication

Keyboard Skills

Interpersonal Skills

Tools

Word

Excel

PowerPoint

Job description

Join to apply for the DAFaid Incident Advisor role at RAC

1 day ago Be among the first 25 applicants

Join to apply for the DAFaid Incident Advisor role at RAC

RAC have an exciting opportunity for a Part-Time Incident Advisor to join our DAFaid Control Centre on a Permanent basis, based in our iconic Bescot office, Walsall.

As an Incident Advisor you will play an important integral role in the efficient day-to-day running of the DAFaid Contact Centre through the delivery of excellent customer service. Showing a desire to provide inspirational service whilst meeting customer demands. By the provision of a responsive, consistent, and high-quality telephone service that delights Customers. Working continually to improve the quality of service delivered.

Salary is £15,873.00 per year

Shifts: 3pm-8pm - totalling 25 Hours per week

Key Accountabilities

• To play an important integral role in the efficient day-to-day running of the DAFaid Contact Centre through the delivery of excellent customer service. Showing a desire to provide inspirational service whilst meeting customer demands.
• To demonstrate excellent customer service skills whilst providing inspirational service whilst meeting customer demands.
• Demonstrating initiative, by managing workload effectively and in a timely manner.
• Working as an individual within a team however also working as part of a team to deliver a service second to none
  
  

We are looking for a reliable candidate who is able to complete work to a high standard of accuracy to detail and deadlines. You will have excellent keyboard skills and proven experience in standard packages of Word, Excel and PowerPoint. A confident telephone manor and interpersonal skills are essential. To be successful in this role you must be assertive and able to effectively handle contacts at all levels within the organisation, both internally and externally.

What We Offer

At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:

• Eligibility to join our bonus scheme.
• 23 Days Annual Leave (pro-rata)
• Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
• 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
• Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
• Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
• Car salary sacrifice scheme - after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
• FREE RAC Ultimate Complete Breakdown Service from Day One.
• Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
• FREE onsite parking.
  
  

When you join us you will automatically be opted into our Colleague Share Scheme, called‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!

So, what are you waiting for?

Together we are all #OrangeHeroes. Be a part of our journey!

We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.

Seniority level

• Seniority level

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