D365CE CRM System Application Manager - £50k, End User, UK Home based

JR United Kingdom; West Midlands Combined Authority; Remote; GBP 50,000; Full time

Job summary

A leading charity organization is seeking a D365CE CRM System Application Manager to oversee its CRM platform. In this key role, you will optimize and support user engagement while driving digital transformation initiatives. The position demands expertise in Microsoft Dynamics 365CE and a strong commitment to data governance within a people-first environment.

Qualifications

• Hands-on experience with Microsoft Dynamics 365CE is required.
• Previous work as a Functional Consultant or Product Owner preferred.
• Experience in the charity or not-for-profit sector is advantageous.

Responsibilities

• Manage Microsoft D365CE & Portal ownership and day-to-day operations.
• Enhance CRM functionality, testing upgrades, driving integration.
• Support user training and ensure data integrity and GDPR compliance.

Skills

GDPR compliance

Microsoft Dynamics 365CE

Communication

Data governance

Education

Microsoft certifications in D365CE

Tools

Office 365

Job description

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D365CE CRM System Application Manager - £50k, End User, UK Home based, west midlands

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Client:

Conspicuous

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

D365CE CRM System Application Manager - £50k, End User, UK Home based

DO NOT APPLY if you are not involved with Microsoft Dynamics CRM (this is a D365CE role)

Role:

An end user in the charity sector is seeking a Microsoft Dynamics 365CE (CRM) expert to take ownership of their organisation-wide CRM system. This is a key permanent hire reporting into the Head of Operational Improvement, responsible for platform optimisation, user support, partner management, and driving digital transformation through D365CE.

Key Responsibilities:

• Ownership and day-to-day management of Microsoft D365CE & Portal
• Licensing, user access control and functional support
• Managing third-party CRM provider and vendor budgets
• Enhancing CRM functionality, testing upgrades, driving integration, basic configuration, Workflows
• Ensuring GDPR compliance, data integrity, and advising leadership
• Supporting training, reporting, and digital best practices
• Strong knowledge and hands-on experience with Microsoft Dynamics 365CE
• Previous work as a Functional Consultant or Product Owner
• Excellent communication across non-technical stakeholders
• Demonstrable experience with data governance, GDPR, and InfoSec
• You must be eligible to work without restrictions (No sponsorship, No PSW, No Dependency visa)
• Microsoft certifications in D365CE
• Experience in the charity or not-for-profit sector
• Familiarity with Office 365 architecture and integrations
• Training or leading user groups

This is a vital role at a forward-thinking, people-first charity undergoing digital growth. You’ll play a strategic and hands-on role in shaping the future of CRM within a collaborative, values-led team.